Care.comReviews of care.com

Update Aug 14 2026 - finally connected with team member after they continued to charge me for 8 months after I had documentation of a confirmed canceled account. They finally closed and deleted my account. Bumping up to 3 stars since the platform itself is fine but beware if you need to work directly with the company. Do NOT waste your time. Not only did I not find care for my son, but they also double charged me for an upgraded account. I reached out to notify them of the error and yet they continued to charge me (single, not double at least) despite confirmation that they had previously canceled my subscription. It went on for months and I am not fully convenienced it has been resolved. I came to this site after speaking with Care com customer service again. This is worse than the worst of canceling gym membership. I'd rather shove an ice pick through my belly button than deal with this company again.

I singed up with Care.com to do pet sitting. I paid for the background check as I work with vulnerable adults and knew I should have no issues passing. The next day I received notification my account was suspended due to a traffic violation 7 years ago. There was no phone number to Care.com and the only email they gave bounced back as not monitored. I was unable to remove the photos and info I had already uploaded to their platform and unable to make sure my membership was canceled and I receive a refund. This company is not reputable. I do not recommend them.

I’m extremely disappointed with my experience as a caregiver on Care.com. I’ve worked hard to maintain a 5-star profile and build trust through reviews over time, but after recently paying for a background check I discovered I couldn’t receive messages while it’s processing because my legal last name has changed following my divorce. When I contacted support to update my name, I was told name changes aren’t allowed under any circumstances, including marriage or divorce, and that my only option was to delete my account and start over, losing all of my reviews and reputation. To make matters worse, I was told I would not receive a refund or credit for the background check I had just paid for. This policy feels incredibly unfair to long-time users who have invested time, effort, and money into their profiles. Life events happen, and platforms should have reasonable processes to accommodate something as common as a legal name change, and I truly hope this policy is reconsidered because caregivers deserve better support and flexibility.

I just want to take a moment and say the idea is good. I found that the web based app, though was user friendly, was difficult going back and forth from the applicant to the website. Additionally (not a reflection of care.com) the candidates in my area, I found either as “flakes” (didn’t show up) or failed to read the area that I’m located in. I live in the west side of the “Valley” in Los Angeles and found applications from people in Orange County and greater locations and commute that seem unreasonable. Anyone driving from down south are required to drive through the 101 or the 405. The commute would suck, lol.

2 things: First, I was very pleased with the caregiver I hired...and finally just submitted a review for her. Second, your site is EXTREMELY difficult and frustrating to navigate, wasting my time and energy. Latest example, it took me 3 times before my submission (apparently) was successful. Numerous earlier issues, including messages incompletely transmitted... No easy way to get help with issues from your company!

Never, ever, found a caregiver or tutor or anything else, despite trying for years. Charged $155/year. Renewed without warning me and then said "Oh, it was in the T&C a year ago." I cancelled minutes after they renewed; no refund. Zero utility. Zero customer care.

Nonrefundable VERY high annual subscription price that they don't send you a warning about! I tried to talk to their customer service and just got AI replies that it was not refundable. Their reply here suggests that there's someone to help me -- this is misleading.

Full of ghost accounts and timewasters who seem to live in fantasy land regarding rates and the type of work available.