Care.comReviews of care.com

I took a membership for a month. Called and verified after a month that it was only a month. They kept charging for 4 months on my card until I became aware of it . All this time I never logged in. They refuse to refund me. This is intentional fraud not a mistake. Stay away from them.

I interviewed three people for house cleaning. All three were extremely qualified, and our communications went smoothly because of Care.com. Sometimes I found the app troublesome, it would not work on the browser on my cell phone. However, I hired someone and I am confident that this will work out positively for us.

care.com is a fantastic Company and I am so happy to be able to use them to find jobs locally!

UPDATE: care.com reached out and provided a refund of my original charge. Thank you, care.com for providing some better customer service and thank you Truspilot for the help! I've adjusted my score from a 1-star to a 4-stars. They took $350+ from me, and because I wasn’t using the platform exactly as they intended, they kicked me out after 1 week of use for an annual subscription and wouldn’t return the unused portion of my subscription. No fairness or decent support. It's a shame. I will not be using care.com again unless something changes here.

Care must be provided with lots of love, knowledge, and patience. Thanks to Care.com for handling the communication promptly.

I signed up for a premium account to find care for my parents. Only one person responded to multiple ads that were placed. Completely forgot about the service. The service automatically renewed me for another 12 months without notifying me. I only found out when reviewing my credit card statement. I have canceled the auto renew for 2/2027 but am trying to get my money back for this year - even a pro-rated amount and the company is refusing to refund any portion. UPDATE: Called them back and they stand behind their policy that your only option is to sign up for an auto renewal policy and you will not be updated when that policy renews and if it renews you are stuck! DO NOT USE THIS "SERVICE".

I was looking for someone to drive my 10-yr-old daughter to a busy night of evening activities. I joined Care.com and submitted the request. I received responses within hours and by the next day had selected the caregiver. Received excellent and responsible service.

Made finding a tutor for my child easy and convenient. I recommend this service to anyone looking for any care, whether it be tutoring, babysitting, pet sitting, etc.