Chris GQ P.
Very disappointed
Very disappointed. I ordered the correct seat covers for my vehicle based on the information provided, but they did not fit at all. I returned them immediately, paid for return shipping out of my own pocket, and still haven’t received a full refund. Customer service refuses to refund the shipping cost and is now requesting proof of installation, after I already shipped the item back. Extremely frustrating experience with no resolution. Would not recommend.
Response from CarCoverUSAAug 7, 2025
All this was explained to the customer numerous times. Clearly sated on the website, at checkout before you pay, in the shopping cart, on the order receipt, return authorization and again in the return Policy. Very simple if a part ordered does not fit please send a photo showing the issue and we will submit to the factory and if a defect is found the customer will get a replacement or full refund. This customer did not take any photo, provide any proof at all, only stated I ordered & installed correctly, but refused to show anything. So we have no way of knowing if it was ordered or installed correctly. 90% of the time its customer order or install error, we are always willing to help just request the proof so the factory can confirm.

