CarCoverUSAReviews of carcoverusa.com

Response from CarCoverUSANov 20, 2025

Customer ordered for wrong vehicle, as per the DashMat factory they confirmed, no defect and customer order error. All DashMats are made to order so the factory does charge a restock fee unless its their error, which in this case was customer error.

Response from CarCoverUSANov 8, 2025

Instead of having customer pay $ to mail it back and wait for the refund, we allow them to cut the cover so they save the return shipping costs and get refunded right away. This customer got very upset that he did not have to pay shipping to send the cover back. All other customers are very happy to save the return shipping cost and get the refund right away. We just spoke with the manager & he said if you like you can still mail the cover back, hope that helps, thank you !! As previously explained to the customer, usually normally a customer pays to return a part they dont want than receives a refund. We tried to help this customer out by not having to pay return shipping, & gave a instant refund. Again customer is upset about not having to pay to return so we told him he can pay to return and this still does not seem to make this customer happy. This matter is now closed as all other customers were very happy they did not have to pay return shipping & receiving a instant refund. This customer wanted to pay shipping & wait for the refund, We said he can still pay to ship it back if he wants, but refund already issued so cant delay that as he wanted. Customer needs to read the order receipt, return policy & return authorization which all clearly explain, customers pay return shipping & factory restock fee. The customers bank does take approx 3 business days o post a credit to his account.