Car CityReviews of carcity.com

4.2528 reviews
Cars & Trucks
1515 28th St SW, Grand Rapids, Michigan

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Car City

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About Car City

Car City Supercenter has proudly been in business for over 20 years. We have grown from one location to seven locations in Grand Rapids, Muskegon, Cadillac, Battle Creek, Alma, and Lansing, Michigan and South Bend, Indiana. Our core principles are rooted deep in family values to provide quality customer service and build relationships. We strive to help individuals find a car of their dreams through seamless financing, regardless of their credit situation.Our extensive inventory is yours to choose from. We are not the dealer who gives you minimal choices. Once approved, you have the entire online inventory of hundreds of cars to pick your next vehicle from. Come meet our welcoming sales team at any of our six locations to help you drive away in the car you deserve!

Car City (carcity.com) has 528 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: carcity.com
Website: carcity.com
Category: Cars & Trucks
Location: Grand Rapids, Michigan
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 22% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Car City

Car City (carcity.com) has 528 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: carcity.com
Website: carcity.com
Category: Cars & Trucks
Location: Grand Rapids, Michigan
Listed on Five Star Index: 2026

Christina

Aug 30, 2020

Customer Service/Poor Vehicle

Customer Service was great. However same day I drive the vehicle home I got a service stablitrak, traction control service light and engine power reducing. Less than 24 hrs from purchase. Took it for an inspection and that shop didn’t go diagnostics but the battery had to be replaced. Have a schedule appointment next for a diagnostic. I’ve only had the car now 6 days. Ironically this was the issue I had with my other car that why I bought another one. Not sure if Car City does any in depth inspections before selling their vehicles. Not a happy customer. Maybe be going through an filing complaints and arbitration. I’m not going 48 months in a lease with a lemon. The reply following this review is a lie. Nobody called me or followed up that reply is a lie. Further evidence that this is a bad place to purchase a car. Tell me what the year make and model I’m referring to is? I have to take my car back to the shop on Friday for a ignition switch problem and who know what else they’ll find. Hopefully nothing. But the fact you said you thought it was resolved is messed up. Not genuine at all. Very disappointed, you should’ve not even replied if you go lie.

Response from Car CitySep 1, 2020

Hi Christina, I thought that we had resolved the issue with your vehicle. If there was something we missed, can you please contact our Warranty Manager to ensure that you are satisfied with your vehicle. Thank you. Edit 09/01/2020: Hi Christina, we received a call from another Christina within the last week about an issue with their battery too - which we had resolved. So we were really surprised when we saw this complaint. Please call us at (888) 227-2489 and ask for our Warranty Manager, Alan, so that we can figure out how we can help you - you mentioned that customer service was great so we want to ensure that you are satisfied with your vehicle and help you. Alan will be able to go over some options with you as it seems you are within 30 days of your transaction based on your post. So please contact him so that we can figure out how we can help.

Car City reviews

528 approved reviews, newest moderated first

Lemp A.
Dec 16, 2020
Great service
Great service
S D.
Nov 23, 2020
Responsive and profesional.
Responsive and profesional. Very fast answer to my questions. Gracias.
Response from Car CityNov 24, 2020
Thank you for your review! We appreciate it and we're glad that we were able to help you out!
Denese P.
Nov 20, 2020
Friendly
Friendly, fast and helpful. Great customer service.
Val A.
Nov 5, 2020
Awesome and interesting Company.
Awesome and interesting Company. Car City Supercenter has proudly been in business for over 20 years.Its nice knowing Car City,with experience,car city have grown from one location to seven locations in Grand Rapids, Muskegon, Cadillac, Battle Creek, Alma, and Lansing, Michigan and South Bend, Indiana. Our core principles are rooted deep in family values to provide quality customer service and build relationships. I think Car city should ensure price modifications to help individuals find a Car or their choice... Thank You
Christina
Aug 30, 2020
Customer Service/Poor Vehicle
Customer Service was great. However same day I drive the vehicle home I got a service stablitrak, traction control service light and engine power reducing. Less than 24 hrs from purchase. Took it for an inspection and that shop didn’t go diagnostics but the battery had to be replaced. Have a schedule appointment next for a diagnostic. I’ve only had the car now 6 days. Ironically this was the issue I had with my other car that why I bought another one. Not sure if Car City does any in depth inspections before selling their vehicles. Not a happy customer. Maybe be going through an filing complaints and arbitration. I’m not going 48 months in a lease with a lemon. The reply following this review is a lie. Nobody called me or followed up that reply is a lie. Further evidence that this is a bad place to purchase a car. Tell me what the year make and model I’m referring to is? I have to take my car back to the shop on Friday for a ignition switch problem and who know what else they’ll find. Hopefully nothing. But the fact you said you thought it was resolved is messed up. Not genuine at all. Very disappointed, you should’ve not even replied if you go lie.
Response from Car CitySep 1, 2020
Hi Christina, I thought that we had resolved the issue with your vehicle. If there was something we missed, can you please contact our Warranty Manager to ensure that you are satisfied with your vehicle. Thank you. Edit 09/01/2020: Hi Christina, we received a call from another Christina within the last week about an issue with their battery too - which we had resolved. So we were really surprised when we saw this complaint. Please call us at (888) 227-2489 and ask for our Warranty Manager, Alan, so that we can figure out how we can help you - you mentioned that customer service was great so we want to ensure that you are satisfied with your vehicle and help you. Alan will be able to go over some options with you as it seems you are within 30 days of your transaction based on your post. So please contact him so that we can figure out how we can help.
Roy B.
Aug 28, 2020
Great support on their website !
Great support on their website !
kwame S.
Aug 26, 2020
Car City is a HORRIBLE place to shop…
Car City is a HORRIBLE place to shop for a car. They intentionally sold me a car with a bad engine and told me they weren’t fixing it even though they gave me my car with a FULL WARRANTY !. Do not shop here you will waste your money and get ripped off!
Elizabeth A.
Jun 14, 2020
Best place to get your car!
Best place to get your car!

Car CityReviews of carcity.com

About Car City

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