Denise
Dissatisfied with car's performance
Within the 2 weeks of having this car my granddaughter said the brakes didn't brake as they should. Today the car wouldn't start and after getting a jump it would not stay running. She has placed a call to car city and they instructed her to call someone they deal with when there is a car problem. At this point we're not sure of the problem but I'm willing to bet it will be a cost out of my pocket. Very disappointed that we are having problems this soon after purchasing this car.
Response from Car CityFeb 10, 2017
Hi Denise, we apologize your granddaughter is having problems. All of our vehicles come with a 6 month/6,000 mile warranty and at the time of delivery everyone has the option to purchase a very affordable extended service contract on their vehicle. We do utilize an outside company called Precision Claims (you can call them at 1-877-315-2805) to guide you where to go to utilize your warranty and get your vehicle fixed. This is very beneficial because it gives you the closet service provider to bring your car in to. We work to serve our customers. You are more than welcome to call us a 888-CAR-CITY to speak with a Manager on how you feel we can improve our services and processes. We welcome all new ideas.