Andrew T.
Good quality, but nightmare for returns.
The returning process was a nightmare because they changed their policy after I bought the ring and they no longer offered full refund if you were unsatisfied. Plus they kept asking for additional payments which was not listed on the policy. But once the ring came in, the quality of the ring was nice and beautiful.
Response from CaratBeeOct 6, 2026
Thank you for sharing your feedback with us! While we are thrilled to hear that you love the quality of your ring, we are truly concerned to read about your experience regarding the return process. We would like to clarify that our policy remains completely transparent and has not changed. We proudly offer a hassle-free 30-day return policy with a 100% full refund of the amount paid, and we never ask for any reason or impose unlisted fees during this window. However, as outlined in our terms, standard return policies do apply once the 30-day timeframe has passed. We want to make sure you are fully supported and taken care of. Please reach out directly to our dedicated support team at [email protected], and we will gladly review your situation to see how we can assist you further. —CaratBee Team