Michelle
STOPPED RESPONDING/SHADY SALES TACTICS
(My review is actually authentic and i have a customer record with CaratBee). It’s been a month and this company hasn’t responded to my questions. Shady and risky sales tactics happened during my experience with Jessica. I spent money during the custom process and i wasn’t able to buy the item because she eventually stopped responding with no more updates. She said that she would get back with me in 6-8 hours but there’s still no response after a month. I’ve had to double message her before in the past to receive a response and i’m not doing it again. I have proof of it all. I will not deal with this company ever again! (Update) Jessica responded to me AFTER i made a review. We both have the message thread detailing the way business was handled towards the end. All of my inquiries was not answered. Let’s be HONEST please. You STILL have not answered my questions from my last email to you after all of this time. It’s completely different questions. You received the email and said that you would check and get back with me but you didn’t. There’s nothing wrong with my inbox and i do check my spam folder. There’s no need to answer my questions now because i’ve already stated that i do not want to deal with your company again. Please stop sending me multiple emails. I’m not changing my genuine review.
Response from CaratBeeAug 1, 2026
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We would like to clarify that our team did respond to your inquiries and provided the available diamond specifications and custom-design information throughout the discussion. As custom jewelry is made to order, certain details such as production videos can only be shared after an order is placed and manufacturing begins. While we strive to provide prompt assistance, occasional delays in communication can occur. However, please be assured that every inquiry is important to us, and we remain committed to assisting our customers throughout the process. We have also reached out to you directly via email and would be happy to continue the conversation to address any remaining concerns. Thank you for your time and feedback. CaratBee Team