CaptionsReviews of captions.ai

Horrible software. You pay and the software doesnt work

Creates subtitles well but exports video files terribly. Videos lag, are low quality, and freeze. In the end, the videos are unusable. Subscription cancellation and refunds are not possible. Do not pay for this service.

Here’s a review you can post based on your experience: --- I’ve been using **Captions.ai**, and honestly, the experience has been frustrating. The app is riddled with issues that significantly slow down my workflow. The latest update removed essential features—like renaming custom templates—and made the editing process unnecessarily complicated. The play button placement is impractical, forcing extra clicks and wasting time. The biggest problem, though, is the **exported captions glitching**, especially during transitions. They randomly blink, making the final output look unprofessional. After reporting this, I had to go through endless back-and-forth messages with support, repeating basic troubleshooting steps instead of getting a real solution. Even after sharing a **screen recording of the issue**, the only advice was to try a different template or switch to mobile—**which is not a viable option for professional work**. For an app that’s supposed to streamline content creation, it’s the opposite. **Frequent bugs, slow support, and lack of critical features** make this a deal-breaker. I expected a reliable tool, not constant obstacles. If these issues aren’t fixed soon, I’ll be looking for an alternative.

Absolutely horrific services. Avoid them at all costs. Waste of money.

In theory, this is a great app. I love the avatar production but it has MAJOR issues with the Scottish accent! I’ve been everything from having an Irish twang to full on middle England. It’s mildly amusing but not really fit for my Scottish accent purpose. I’ll use it for direct video recording but I think the virtual me is going to be put on hold until it gets a better grip on my Scottish accent, which I imagine will get better over time. It also automatically default to US currency even when the script has the £ sign.

The app has the base to be great, but it’s made a bad impression first time round. Looking at the reviews on here I guess it will become yet another failure in the AI video app industry

Terrible 🤬 They took my money in a fraction of a second, but I can't even export my 11 seconds video. It says "exporting..." for more than an hour now. No customer support, no help whatsoever. Thieves!!!

I never in my life put a review for a company even when I had bad experiences. But these people, the worst customer service experience I had, so many bugs, deleted my files and the worst people who work there. All my projects were deleted twice, and their response was "That happens" Also one of their worker offered me a freelancer job, and I guess he thought I won't ask for payment, When I did inquire about it, he decided to insult me. Make sure to think hard before using their services.