Teunis
Wouldn't recommend it
AI-editter does not do what it is supposed to, it can't make proper transitions and even with the paid plan I went thru my credits in 2 short video's.

Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation.The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars.Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone.Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Captions (captions.ai) has 517 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 95 reviews with 1 star · Clear filters
Teunis
AI-editter does not do what it is supposed to, it can't make proper transitions and even with the paid plan I went thru my credits in 2 short video's.
Dereck O.
Clown site. You must pay before you receive the preview of your work. Because by giving you a glimpse of the end result of your work, you could capture it without paying. So you have to imagine your finished work and hope that the result is super awesome only and that's all you get before you pay. So don't come and tell me that we are in an idiotcracy, it's more than obvious.
Response from CaptionsOct 15, 2026
Thanks for the honest feedback. Not being able to see your result before paying is a fair frustration, and it's useful for us to hear. We'd like to look into your specific case — please reach out to our support team and we'll do what we can to make it right.
Brendon
I'm going to be completely honest. Captions is a complete waste of time. The AI that promises to give you viral videos makes poor choices that lead to a video which looks like it was made by a sloppy AI, which it was. The most frustrating thing about it is that you will waste more time attempting to go back and fix the AI's mistakes, than you would use doing this manually in something like Descript from the jump. Please avoid wasting your time and money, as they do not give refunds for any of the monthly subscriptions. It is a very bad service. The AI is terrible. The customer service is non-responsive and will not reply to any asks for help or refund on their terrible product. Truly, try something like Descript first. This is a bad product, company, AI experience, and waste of time.
Response from CaptionsOct 15, 2026
Thank you for taking the time to lay this out — it's clearly a frustrating experience and we're sorry. Output that needs heavy manual fixing defeats the purpose of the tool, and a support request going unanswered isn't acceptable. We'd genuinely like to look into both the billing side and the messages you sent. Please contact our support team and reference this review so we can pick it up directly.
David J.
I asked for help and than I wrote whats wrong and agent Sam responded to me asking me few questions than I answered imidietly but he/she didnt open a message for 40minutes and he/she wouldnt even open it if I didnt message again and waited 10 more minutes.
Response from CaptionsSep 28, 2026
Thank you for sharing your feedback. We genuinely appreciate you reaching out, and we'd love to make this right. Please contact our support team directly so we can address your concerns properly.
JB
I uploaded a video for captions. When I went to export my video it wouldn't allow me to, and then wanted more money. I'd paid my subscription and had a job to do. No notification. This is a shit way to treat your customers
Response from CaptionsSep 28, 2026
We're truly sorry to hear about your frustrating experience. This isn't the standard we hold ourselves to, and we'd like the opportunity to make this right. Please reach out to our support team so we can discuss this properly.
Deanna S.
Beware of using this app! I have already initiated the cancellation of my plan a few months ago via ios subscriptions and they will keep charging you!
Response from CaptionsSep 22, 2026
Thank you for bringing this to our attention. We're sorry to hear about the billing issue you experienced, and we understand how frustrating that can be. Please reach out to our support team so we can look into this and make it right.
zakaria M.
THey get paid and when take your crédits away even if you didnt use it
Response from CaptionsSep 11, 2026
We're sorry to hear about your experience with credits, and we understand the frustration this caused. We'd like to help make this right — please reach out to our support team so we can look into your account.
Arnaud G.
impossible de tester sans souscrir a un abonnement dommage
Response from CaptionsSep 8, 2026
Merci pour votre retour. Nous comprenons votre frustration et transmettons cette suggestion à notre équipe afin d'améliorer l'expérience d'essai.