sebastian N.
Bad browser version
The browser version is very buggy, and often has issues exporting and it unsyncs audio.

Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation.The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars.Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone.Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
Captions (captions.ai) has 517 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Internet & Software · Newton, Massachusetts
Excellent

Internet & Software · Chelmsford, Massachusetts
Excellent

Internet & Software · Boston, Massachusetts
Excellent

Internet & Software · Boston, Massachusetts
Excellent
517 approved reviews, newest moderated first
sebastian N.
The browser version is very buggy, and often has issues exporting and it unsyncs audio.
Letizia
Every time - EVERY DAMN TIME! - I export a video from Captions, the audio goes out of sync (obviously when importing the video is perfect). It's very frustrating and makes a simple job extremely complicated. Even though I constantly change export parameters, the problem still occurs every time. I use Captions to easily subtitle my reels, because compared to other platforms I have to say that it has a very good transcription accuracy. However, it doesn't allow me to have a decent output, so I am forced to rely on other platforms. Sorry, but due to this bug I would absolutely not recommend it.
Bella
Scammer app, doesnt even tell you its not free until you decide to export the video
Marti H.
L'application rame tout le temps et si elle ne rame pas elle ne fonctionne juste pas, vous perdrez énormement de temps juste pour écrire des sous titres automatiques, les autres fonctions sont globalement inutile ou fonction en demi teinte
Kuba K.
I'm always have some issues with transcribe, exporting or just editing sentence. :/
Jayden S.
I recently subscribed to Captions AI, and my experience has been extremely disappointing. The platform operates sluggishly, making the video creation process frustratingly slow. I initially opted for the Pro Plan, expecting comprehensive features, but was dismayed to find that it still imposes watermarks on content. This tactic seems designed to push users towards the Max Plan, which is three times the cost of the Pro Plan—a pricing strategy that feels both misleading and exploitative. Technical issues further mar the experience; the system crashes frequently, disrupting workflow and wasting valuable time. To make matters worse, the support feature is unreliable, often unresponsive when assistance is most needed. This inconsistency in customer support is unacceptable, especially when seeking help or requesting a refund. I invested four hours attempting to create an AI-generated video. The final product was subpar, with poor audio quality and intrusive watermarks that rendered it unusable. Ironically, the free trial without a subscription offered a better experience than the paid Pro Plan. In summary, Captions AI overpromises and underdelivers. Its deceptive pricing, technical instability, and inadequate customer support make it a platform to avoid. I strongly advise against using Captions AI for your video creation needs. fyi - I signed up to Trustpilot just to leave you a bad review. That's how bitter your services had led me to be.
Enzo B.
J'utilisais CAPTIONS avant c'était rapide efficace. Maintenant c'est horrible, site qui crash, lenteur énorme lors des exports. Ne téléchargez pas cette application ! De pire en pire !!!!
Sallyann
I just cancelled my subscriptions. What could be such a beautiful product has such a horrible experience. Slow , cannot download. crashing computer. You name it ...it's a problem.