Russell S.
not a crazy rant but important insight
I ordered from caps and gowns because the website made it seem like the products offered were high quality and the main draw for me was quick delivery. I paid $80 for the cap and gown and roughly the same again for 5 day international delivery. A month later I am still waiting for delivery. Caps and gowns did issue a $30 refund but I am without the product I paid for. The orders are broken into two parts. My hood for my gown arrived but was handed over to a secondary source in China. The quality is poor and nothing like what was ordered. I have attempted on each occasion to be understanding of the issues that have arisen but it has reached a point too ridiculous not to shame this company. I would strongly recommend any other service over this.
Response from CapandGownDirect.comSep 20, 2019
Hi Russell, I apologize about the poor experience. We completely understand your frustration as a customer and take full responsibility for the delayed/missing shipment. The master gown has been refunded in full while we are still waiting for the package search result from USPS. For the customized hood, based on the UK-style hood picture you provided, we contacted our supplier in China who knew better about the UK-style and shipped directly to you in Malaysia for faster delivery. We are sorry it was unsatisfactory and have emailed you to discuss how we can make it right.