Canyon ToursReviews of canyontours.com

Our tour guide was amazing but there was just way to many rest stop breaks and to much time spent on the bus. The Grand Canyon was amazing but not enough time was spend there a total of 1 hour and 45 minutes the rest of the time was spent on the bus. Definitely not worth the price or the time. I could have done other things the day felt like a waste to us.

We were on the sunset tour with limo pickup/drop off and Canyon floor landing. Firstly, the Limo which had an arranged/scheduled collection point and time was around 45mins late - which is frustrating given we were told to be at the collection point 10mins before the scheduled pick up time, resulting in us wasting almost an hour of our day waiting for collection. I have to say credit to Alex our Pilot - he was fantastic from start to finish. There are two issues I have with the overall experience; there was no air conditioning in the limo and more importantly there was no air conditioning in the helicopter. Whilst the Company cannot dictate what the outside temperature is, they operate in the desert and should be well equipped to deliver this type of service/comfort. The lack of air conditioning meant the tour was a challenge and did spoil the overall experience due to the inability to deal with the outside temperatures. There was no escaping the heat for the entire journey, so much so it made me feel a little unwell. Whilst I understand Company can only run the available aircraft I am disappointed that we were not prior warned about the poor air conditioning. We only arrived in Vegas the night before so had not acclimatised and given the extreme heat, neither vehicle was suitable to keep us comfortable. Learning that the other two aircraft had appropriate air conditioning only added to our discomfort, I thought back to my original booking and I am convinced the package we chose was to fly on the 'upgraded EC-130'! We paid a good $1000 for this and we expected a service which would match this spend. The excellent image and experience the pilot gave us has saved the Company from a total disaster but I still consider this well below acceptable. After the trip I sent two emails to two of the Company's email addresses, neither emails were responded to - extremely poor after service. We would not go with this Company again, having done this before with Maverick I would recommend you go with them.