Canyon ToursReviews of canyontours.com

I booked the Grand Canyon South Rim Bus Tour and missed it due to conflicting and late pickup information. Your team confirmed a 5:30 am pickup at the Horseshoe Hotel, but I later received different emails with 4:50 am at Excalibur and 6:00 am at Horseshoe. The correct details only arrived after the bus had left. I was at the confirmed location and time, yet no bus came. With no alternatives offered, I lost $95 and the chance to do the tour on my last day in Las Vegas. Terrible communication and customer service — very disappointing.

J'ai réservé pour février pour deux personnes, 95$ par personne, partout il était marqué 190$ même jusqu'au paiement, hors je suis débité de 220$. C'est seulement une fois le mail de confirmation recu qu'il est précisé que le prix n'incluai pas 15$ de frais de carburant par voyageur. Les américains ces escros qui mérite beaucoup de choses négative qui serait supprimé dans une évalution google :)

Terrible experience with this company. I booked the GC trip in the evening, payed and received a confirmation of payment. I woke up at 4:30 to get to the pickup location in time and was told my name was not on the list and I was not allowed to get on the bus. I wasted an entire day of my 3 day trip to vegas since I had nothing else planned and had to wake up very early. My friend was allowed on the bus causing us to be split on our joint trip to Vegas. The company did nothing with my complaint and only gave me the money back. DO NOT book with this company if you have the chance and do not make the same mistake I did

Had a really bad time. Got here after a 3 hour dreadful car drive listening to country music with car full of men. Upon arrival we got told to leave our phones and board a mini bus. We then arrive to the viewing point and await our photo session. When we arrived we got asked to stand in very odd and strange positions for 5 men . Our driver (David) got over excited and literally slut dropped onto the glass viewing promenade infront of us. Our Grand Canyon viewing photo now looks like a scene from a gay orgy porno. Since this David has started watching love island on repeat and playing abba loudly from his truck. We’ve had to block David on all social media platforms.

I bought 2 tickets online for the helicopter tour of grand canyon. After sending me booking confirmation, they emailed me to say my flight is cancelled and gave options to spend 10%-20% more to select another flight later that same day. What a cheek! The least they could do is honour their price.

The company was really rude, and their customer service was terrible. Talking to them was stressful, and they sounded condescending. Even though they only show 5-star reviews on their website, it seems fake or carefully chosen. While their prices might be a bit lower, they add extra fees like fuel surcharge. It's better to save your time and money by booking somewhere else for a better experience.

Spent ages booking only to find afterwards there wasnt availability at the price we booked at but there is if you paid allot more. Thats convenient…..cancelled

The tour guide was rude and a poor communicator and the tour was rushed.