Canyon ToursReviews of canyontours.com

Don't buy tours at canyontours.com. This is a fraudulent company. They never showed up to pick us up and said we were not in the right location, which was absolutely not true. They deceive people in the modality of non-providing the service ordered online. They also treated us very badly by phone and just ignored us, and did not want to provide a refund. Of course, this is the way they operate to scam people.

In one word bad in two words very bad. If you want to see the Grand Canyon, you will not see it with this company!! They didn’t pick us from the pick up point!! First at reservation they told us they will pick us from the hotel this was my reason to choose them, then they gave another pick up, we came at 06:15 but nobody came!! There were a lot of buses but not them, when I call them at 06:50 they told us that the driver left!! All the guides from other companies ask and search for the people, but they nothing!! Didn’t call or text us just make accuses.Unprofessional!! And after all of this they didn’t want to return our money!!!!

Terrible, terrible, terrible experience with this company! I booked the GC 4 in 1 Voyager tour of the West Rim online several weeks before my family’s trip. 1 day before our scheduled tour, they called me and cancelled. I decided to give them a 2nd chance and rebooked for the next available date (which was our last day in Vegas) instead of going with another company. BIG MISTAKE!!! The day before our rescheduled tour I called and reconfirmed our reservations. The morning of our tour we were waiting outside our hotel waiting to be picked up as instructed but the driver didn’t show up. Thinking they were just running late, I called to make sure and was told our tour was CANCELLED AGAIN!!! I did not receive a call or text informing me of this. I had to call to even find out! Because of that, by the time we found out, it was too late to rebook with another tour company (and it was the last day of our trip).I would NEVER recommend this tour company. They are completely unreliable, unprofessional, and do not care about providing even basic customer service. I would give them ZERO stars if I could!

When I went to the grand canyon for my fiancee's birthday, we were both very excited because this is something she's wanted to do for a long time. We got the package that includes the skywalk and lunch for $154 with Canyon Tours. The day was going to be 100° day in Las Vegas, and my pick-up location was at the MGM Grand. As we headed to the grand canyon, the weather was a steamy 90° heading towards an 80° day at the grand canyon. The Bus ride was an extremely uncomfortable one. It was a 30-passenger bus, and the headrest on the seats were angeled in a way that you'd have to be intentional to lean your head all the way back just rest your head. Still, it's so uncomfortable it ended up causing more harm than help to trying to get comfortable for the two-and-a-half-hour ride. If not being able to get comfortable wasn't enough, the AC wasn't working correctly. Heading to the grand canyon wasn't as bad as the way back because it wasn't as hot since it was only 90° transitioning to 80°. My back and chest were only slightly perspiring, and I'm usually a little warmer than most people, so I didn't complain, thinking it was just me. Once we got to the grand canyon, it was really fun. Seeing this landmark was everything we hoped for. I don't feel paying for the food was necessary because what Canyon Tours charges you to add the lunch is the same price they'd charge you at the location. If you plan on doing the skywalk, be prepared to spend $65 on the pictures. It's not mandatory, but you might as well pay it since you can't bring cameras, phones, or any personal items on the skywalk. If you just saw one picture you liked, it's $25 per picture... This is why it's best to pay the $65 and chalk it up to support our Native American brethren. They will give you three options to eat, and when we went, only two were available. The driver told us it was authentic Native American food and that Guano Point was the best option out of all 3. When we arrived at Guano point, the options were: Grilled chicken. Pulled Pork BBQ. A regular hamburger with Mashed potatoes and gravy. Corn on the cob. A roll. We were a bit disappointed, considering we got excited about trying a different culture's food, but it wasn't bad, so there is not much to complain about here. Once we checked out all three locations the west rim had to offer, we had time to spare, so we just rode around on the shuttle bus because it was hot and there was not much to do with an hour to spare during the 4-hour tour of the grand canyon. Grand Canyon tours boast that they have a 4-hour tour vs. other companies three hour tour, and my honest opinion is that 4 hours is hugely unnecessary. Now it's time to go, and we are going to stop by the Hoover Dam. As we head that way, several of us are starting to get cranky because the AC isn't working, and it is more than noticeable. We notify the driver, and she makes excuses as if we are not supposed to complain and just deal with it. She told us the bus is used every day and it just happens sometimes. My rebuttal was that I paid to be comfortable too, and from my ride to the grand canyon, and if I expected to be comfortable, I could have rented a car in Las Vegas to make the trip a lot cheaper than what I spent. Since I wasn't happy with the defensive exchange with the driver, who just ignored me and started talking to someone else, I immediately sent a message to canyon tours, who didn't respond to me even after a week had passed. This lets me know they really don't care about the customers, which prompted me to write this very detailed review of this company that I would advise you all to avoid.

We booked this canyon bus tour from Las vegas to South rim a month ago and paid $85 per person. On day before travel date we got a call and they said due to technical problem we can't run south rim instead you can take west rim with extra $25 per head. As we already planned this date for canyon tour so we said ok. On next day when we waiting for board west rim bus infront of our hotel we identified they were operating South rim bus , not sure why they lied to us. And then we waiting for west rim bus and it came late and this is not bus that we expected .This is not a bus..not convenient seats..kind of small size van.. This tour started around 8.45AM and they dropped us on white tent around 11.30AM. They gave only 3 hours time to finish eagle and Guano point. Buses are operating from white tent to eagle and Guano point for every 10 mins..but so much crowd in the line and took around 1 hour to board eagle point. They gave ticket with free meal either eagle or Quano point but it was long queue in eagle point and we decided to go quano point and got the food but we don't have enough time to eat as well. We rush to catch the bus from quano point to white tent..reached around 2.30 PM.. This is really not bus tour...this is RUSH tour... The place is worth but not worth with this bus tour.. better plan with rental car and visit these places..relax and enjoy..

Not a helpful company, emails not responded to, phone operator i spoke to rude. Over a thousand pounds spent and couldn't even bother to reply to simple questions. Plenty of other companies to use, papillon were fantastic go straight to the source and book with them direct.