Canvas FactoryReviews of canvasfactory.com

Response from Canvas FactoryJan 14, 2022

Hi Kimberly We have kept you up to date via our system emails regarding your order. We do apologize for the hassle as there has been massive delays with couriers the past few weeks (especially with international shipments). Please leave this with us and we will chase this up on our end. We will be emailing you directly once we have any updates. Regards Rory Customer Service Manager

Response from Canvas FactoryJan 10, 2022

Hi Olesya Please send through an image of the received print taken outdoors (in natural lighting) to us at [email protected] and we are more than happy to look into this for you. Regards Rory Customer Service Manager.

Response from Canvas FactoryJan 9, 2022

Hi Deirdre We do apologize for not getting back to you. Our CS team has escalated the damaged print issue to our Production department so this can be sorted out ASAP. Please leave this with us and we will get in touch via email as soon as this has shipped out. Regards Rory Customer Service Manager

Response from Canvas FactoryJan 19, 2022

Hi Oleg I am so sorry to hear about the delay with your order. The status is now showing as Delivered. If this is not the case , please let me know. We are currently in the process of reviewing our International stores as delivery time frames have blown out considerably due to Covid restraints. Kind Regards Amanda

Response from Canvas FactoryJan 4, 2022

Hi Chris That is very unfortunate. Please do let us know what your order number (as well as send through images of the frames mentioned) so we can look into this for you. Our email is [email protected] Rory Customer Service Manager

Response from Canvas FactoryJan 3, 2022

Hi Peter Would you mind sending through an image of the received print showing the grease mark so we can look into this for you? Our email is [email protected] Regards Rory Customer Service Manager