Jackie
Avoid This Rip-off
Avoid this rip-off. This was to be a birthday gift for a granddaughter and seemed like a fun idea. Candy Club has not delivered- literally. Beware: 1. The candy is not unique; (The first box arrived with the 3 ordered candies surrounded by complimentary mints- the type you pick up as you leave a restaurant); 2. the amount of candy is small for the price. 3. The candy delivery was abysmal. Still waiting on missing candy boxes. 4. Many candies are not unavailable with the summer heat, understandable but the customer is NOT informed beforehand. No chocolates or gooey centered candies (the fun stuff) available which leaves a selection of sours, tarts, and hard candies. 5. The supervisor with whom I spoke repeatedly to resolve delivery issues was no more helpful than the friendly customer service reps. 6. I had to fight said supervisor to get my subscription canceled. Given the level of dissatisfaction, Candy Club should have been pleased to not only cancel but give a FULL refund. The only plus: the customer service reps are very friendly. I know because I spoke with many. Go to the local candy store and support a local business. Don't waste your money here.
Response from CANDY CLUBJul 24, 2017
Hi Jackie, We're sorry to hear that. We are working on many solutions for the summer heat, and we are always changing the bonus candy splashed around your containers. Our selections constantly change, and we even offer some candies that can only be found through Candy Club, at times. Give us a all at (888) 598-5995 with any concerns, and we are always happy to help. Best, The Candy Club Team

