CANDY CLUBReviews of candyclub.com

My thoughtful mom ordered this for my fiancee and I. Shipment were being delivered to our house, but by the time we got home, chocolate was melted. SO..... Started shipping to my office, that way it wouldn't sit in sun. NOPE, CHOCOLATE IS STILL MELTED. My poor mom is paying a lot of money for the chocolates to always being melted. Unless Candy Club finds a better way to insulate their candies, it' is not worth the money. Cool idea, but can't eat melted chocolates :(

Ive been a member with The Candy Club for some time now and I thought it was great up until today...I went to choose my candies for the month and (by the way they only give you a select few to choose from every month so the "all candies tab" you see on the home page you have to wait for months to pick the ones you want, kinda irritating to begin with) but my real problem is I live in warmer weather climate and they decided to take away my chocolate category for the month and the summer seasons, when I spoke with one of the mangers they said that it was because they didnt want to chocolate to melt, great okay Im fine with that but they never replaced the chocolate category with anything else so my candies were now even fewer then usual. Very upset at this point and "the manger" said that it happens every year but the only thing I could do it skip a month of candies instead of offering me different candies or if this happens every year fix the problem by having an option b list for people like me. You only do candy you cant tell me that you could give me a second option other then skipping a month. VERY DISAPPOINTED!!! Follow Up on Reply Below From The Candy Club- UPDATED- Your twisting my words once again your manger did the same thing when I spoke on the phone. It wasnt that I didnt like the candies for the month its the fact you took away candies and didnt offer me any sort of option b for different candies, your solution is instead just skipping a month if I wanted to do that I would just cancel my subscription. Its not my fault I live in a warmer climate and if its happened years before you should FIX the problem in stead of turning your noses up twords the clients that pay for you to be in business.

I had an awful experience with Candy Club. I got my first box and all of the candy was awful, I havent ate a single thing from it. I sent 2 emails asking them to cancel my account and never heard back. I then finally got ahold of someone on the online chat and they offered me a lower price which I accepted. I then thought about it for awhile and decided that it still wasnt worth it. I again sent 2 emails and my account was never cancelled. I again went and the online chat and when it asked for what the chat was about I put "cancel membership " i then received a message that all the associates were busy and I could leave a message. I backed out and did the same thing, but this time I put the subject as "membership questions," this time I was helped. Weird how that works. Seems as though they ignore all requests to cancel membership.. not happy with my experience and do not recommend to anyone.

The candy is absolutely delicious and when I had trouble receiving my package to my address that was given, the customer service was amazing. I highly recommend Candy Club for personal love of candy, sharing with friends, or company gifts.

Candy club is easy and fun. I would always cancel my subscription but I always see myself coming back. I have a major sweet tooth and Candy Club is always on point with what I like. The only thing I would change if anything is being able to select the candy you like and don't like.

I absolutely love the candy club! I pick my own candies monthly and when I know the box is on the way, my coworkers and I get so excited to try the new candies of the month! I have had a few issues but each time I have called and been helped by a different person and they ALWAYS have a solution that exceeds my expectations! The customer support team really wants to make sure you are happy and taken care of! This might seem a little high in pricet but I am 100% satisfied and think it’s worth it! It really is a fun way to treat yourself and share with friends or coworkers!!!

I was having trouble redoing my order online spoke with Ashley she literally read off all the candies to me had so much patience and help me fulfill my order she was so sweet and amazing best customer service I've ever had in my life #teamAshley 🤩🤩🤩

So far every interaction I have had with the customer support team has been amazing and a wonderful experience. They are the nicest group of individuals always trying to make sure your order is correct and are taken care of. I would highly recommend ordering from them as you will get great products and great service.