CANDY CLUBReviews of candyclub.com

Response from CANDY CLUBSep 13, 2018

Hello Pam, Thank you so much for your feedback. We are so happy to hear that you are enjoying our product and receiving stellar service. We look forward to shipping you sweet treats every month for you and your children to enjoy each and every month. We will make sure to tell Jack about the awesome job he did assisting you. Stay Sweet, The Candy Club Support Team

Response from CANDY CLUBSep 14, 2018

Hi Amanda. We would like to apologize for your experience with Candy Club. We always strive to provide an excellent customer experience and excellent customer service, and in this case we did not live up to that expectation. We are continuously looking at ways to improve our website and products to ensure our customers are happy, clear about what they are signing up for, and what they can expect to pay. We have passed along all of your notes and concerns to our design and development teams to review so that we can incorporate this feedback into future design and product updates. As was previously mentioned to you, we have gone ahead and issued you a full refund for the cost of your box. If you have any additional questions or concerns, please reach out to the customer service team at any time via phone, email, or chat. We are available 6:30am to 5pm Pacific Time Monday-Friday. The Candy Club Support Team

Response from CANDY CLUBSep 14, 2018

Hello Stacy, Thank you for contacting Candy Club! We are so sorry to hear about this experience. The current program that we are offering is where our subscribers pick their flavor profile, then we do the rest! Each month we will send you an assortment of different candies, depending on which flavor profile you are in, "Mostly Sweets", or "Mostly Sours". Our candy selection will change each month, so all you need to do is sit back and relax! Please feel free to reach out to us so that we can rectify this situation for you. Stay Sweet, The Candy Club Support Team

Response from CANDY CLUBSep 14, 2018

Hello Elisa, We're sorry for any confusion! The candies shown at www.candyclub.com/candies are a list of candies offered over the years to give an idea of the amazingly delicious variety we offer each month! These are not necessarily a representation of current available candies, as you would see at www.candyclub.com/candies/pick-your-candy. The candies shown at www.candyclub.com/candies/pick-your-candy are the currently available options, which change each month on the 1st. Our candies do periodically sell out due to popular demand! Our team is working hard to replenish these candies, and we hope to be able to offer them again in the near future. We are always adding new candies into the mix, in hopes of bringing more tasty treats to your door, and we hope you will come find more delicious discoveries at www.candyclub.com :) Let us know if we may assist further. Also we are glad to hear that you received such great service from our rep Jack. Stay Sweet The Candy Club Support Team

Response from CANDY CLUBSep 14, 2018

Hello Kaitlyn, Thank you for contacting Candy Club! We are so sorry to hear about this experience. The current program that we are offering is where our subscribers pick their flavor profile, then we do the rest! Each month we will send you an assortment of different candies, depending on which flavor profile you are in, "Mostly Sweets", or "Mostly Sours". Our candy selection will change each month, so all you need to do is sit back and relax! Stay Sweet, The Candy Club Support Team

Response from CANDY CLUBSep 7, 2018

Hello Amy, Thank you for your feedback. We are glad to hear that you received stellar service from our rep Jack. Here at Candy Club we aim to please and providing excellent customer service is our number one priority. We are also very happy to hear that you all are enjoying the delicious treats that you are receiving. Should you have any issues please feel free to reach out to our customer service team and we will assist in any way possible. For any questions or concerns; Best way to contact us is by calling us at (888) 598-5995 or chat us live on our website. Our regular business hours are Monday to Friday from 6:30 am to 5:00 pm, Pacific Standard Time. The Candy Club Support Team

Response from CANDY CLUBSep 7, 2018

Hello Krista, Thank you for your feedback. We are glad to hear that you received stellar service from our rep Jack. Here at Candy Club we aim to please and providing excellent customer service is our number one priority. Should you have any issues please feel free to reach out to our customer service team and we will assist in any way possible. We are here for you. For any questions or concerns; Best way to contact us is by calling us at (888) 598-5995 or chat us live on our website. Our regular business hours are Monday to Friday from 6:30 am to 5:00 pm, Pacific Standard Time. The Candy Club Support Team

Response from CANDY CLUBSep 7, 2018

Hello Hayley, Thank you for reaching out to Candy Club! We appreciate the positive feedback. we here at Candy Club love to hear from our sweet lovers such as yourself. We are so happy to hear that you are enjoying our services and most of all our sweet treats that you have been receiving. We look forward to sending out a box to you with an assortment of delicious candies every month. Should you ever need any further assistance please don't hesitate to contact us. Stay Sweet, The Candy Club Support Team