Canada PoochReviews of canadapooch.com

After reading the other reviews about their lousy customer service, I have to write that I cannot even get something ordered, forget trying to return something. their website doesn't work, their phones don't work and their chat doesn't work either. forget this company, great products but not worth this hassle.

It took about a week before they even shipped the item. The sweater is beautiful, but my dog wore it 3 times before I saw a large hole at the arm seam. I couldn’t find the order number online to initiate an exchange because they reset their system. Their phone line is shut down, so I emailed to get the order number, and after a week, I decided to order a new one and ask for a return instead. After more than a week I finally got an order number with info on how to exchange/return. The order number was to my new order, not the original order. Expecting to wait more than a week for this response too. Unacceptable. This biz is a dumpster fire!!!

It seems my experience is similar to others who have posted here. Initially the purchasing process was good. On 2 separate orders, I (eventually) received the items. Most of the delay I believe was the fault of Canada Post - although there was several days, probably about a week, from time of order to time the packages were sent out by Canada Pooch. However the items were too small, and on the second order I am unable to exchange because the sizes I need are not in stock. Therefore I want to return. However the website will NOT allow a return, only store credit, which is NOT the policy I agreed to when I purchased. They refuse to answer emails, and the phone lines are not answered. I sent them one more email demanding a proper return, and if they do not answer I will dispute the transaction with my credit card company. AVOID this company! The products seem to be decent quality, but if you need any sort of customer service, well, you're not going to receive it.

Worst customer service ever. Stay away from them. They do NOT allow credit card refunds. They do not answer emails, phone call; the live chat does not work. Unbelievable lack of professionalism.

Extremely poor service.. waited weeks for order and when it FINALLY arrived, was missing an item. Sent an email to customer service (no one answers the phone and online chat is deactivated). Sent another email today. Will now call my credit card company to dispute the charge. What a terrible company and to say they are in Canada is a true embarrassment for those to like to support locally.

I really wish I had found these reviews before I placed an order. I am having the same exact experience as others. Placed an order in part because of the boasting easy exchanges and returns but they are ignoring my emails, have their phone shut down, have their online chat shut down, and their online returns/exchanges form gives you an error message at the last step. They have tons of angry comments on social media about all the issues customers are having. I left negative reviews but expect them to be deleted. (No wonder all their products are reviewed so highly!) I'm left with no option but to dispute with my credit card company.

Terrible customer service. Ordered two coats received only one. Called them. Recording says you can’t call us you have to email us. EmaIled them. No answer. Will dispute the charge and have it reversed with the credit card company as they are silent. shame on you.

Stay clear of this company. Wont answer their phones. Email said they'd get back to me....still waiting. Online chat...guy says it was shipped weeks ago,so its not our fault. Then refund me my damn money or send me out the product I ordered again. Such a run around.