Canada PoochReviews of canadapooch.com

I ordered 20 days ago from this store. They still have yet to ship my item or answer my emails. Do not recommend! Total scam

Added: The morning after this review I received an email with a shipping label. I was given 5 days to deliver the return to the post office which was done. Later during the day it was dropped off I received an email saying that I am being refunded for the return. I have no problem with the quality or fabrics used. However after having my return for one item “approved” for return on their website and being promised a shipping label for the next day I HAVE HEARD NOTHING! It has been over a week. I have emailed twice and received NO REPLY! There are many other pet clothing and accessory companies to choose from. I will NOT BE BUYING from Canada Pooch again!

The size guides were WAY off for my dog. Then when I went to return the item, they told me it was final sale. There was no indication of that when I purchased it during check out of otherwise. I do not recommend purchasing from this company.

Honestly I wish I'd looked at Trust Pilot first. They mean it when they say new with tags on and there is NO accommodation for customers at all. I followed their sizing and the one we got hits my pooch with tracheal issues right where it makes her cough. They offered me 15% off to buy another size and that's not even enough for taxes and shipping. These coats are great quality and very expensive but you better not have any issues bc they will not make allowances for any reason once you take the tags off.

This company may have nice products but the service is sad. I have been a customer for many year and also gave the products to many people. As of today I will NEVER BUY FROM THEM AGAIN! They never call anyone back after my sixth time still no answer and I asked to speak with someone and still no answer. Its clear its only a money transaction form them. This site is MISLEADING when you say last item are for final sale then you should say this IS A LAST ITEM SALE NO REFUND ... also the print is small so you most likely won't read it and returns your charged for it. So now my 15 yea old dog cant wear the $34 sweater as he get caught up in it ... YOUR LUCKY MY $300 purchase was given to my friends and workers or I would have returned. SHAME ON YOU ..WHAT HAPPENED TO GOOD CUSTOMER SERVICE!! ALSO ADD EVEN A RED PRINT TO YOUR LAST ITEMS NO RETURNS ... AND INDICATED THAT " THIS ITEM IS NON REFUNDABLE " NO RETURNS ..STOP USING SMALL PRINT AND SAY THAT THIS ITEM IS ...NOT LAST ITEMS ... WE HAVE NO IDEA IF THE PRODUCT BOUGHT WAS A LAST ITEM !!!!! I WILL NEVER COME BACK AND I WILL DEFINITELY SHARE WITH MANY TO BE CAREFUL PURCHASING FROM YOUR COMPANY

This is crazy. I need to return our suspender boots even though we measured and submitted size according to guide. They need to approve it first?? So I send pictures and wait. They send me an email and want pictures again. Really? Maybe change your size guide? I usually like their products as our whole family has ordered but his will be the last order. Should I beg?

a total scam! they actually abuse animals too! peta has been trying to get rid of them but they keep moving their location thats what i heard from several credible sources. Also the fact they answer the phones rudely which was a mistake on their part since im now going to review them 1 star on every possible review site, really thinking about taking this story to cp24 news on how horrible of a company they are and how badly they scam people and the fact they have people with no literal sense or brain power or respect for attempting to do their job properly. thats what gets me , being told "dont call again bye" when you are reaching out for help. If anyone needs any further information on this please visit the tiktok video with 50k likes already about the connection between canada pooch shady business and where there staff us actually located (hint : its not canada)

The jacket that I ordered was really nice unfortunately did not fit my dog as it was too short for her. She’s got quite the long legs. I got the package on Friday. I emailed them to get a return label. I did not hear anything back. There’s nobody to pick up the phone and customer service. I messaged him on social media. It is absolutely horrendous Service.