CampmorReviews of campmor.com

Ordered a Mantis Dragonfly backpack for $39.98 with a 20 % coupon and shipping of $6.99. No where in their ad did it state that this was a youth backpack. It was 3 days late getting to me and then I find out its a youth backpack. When I went to ship it back the post office informed me it would be $25.00 to ship back and UPS wanted $18.00. So I guess I'll sell it on Craigslist. Buyer beware.

Best mail order store for fast delivery and good customer service!

Absolutely excellent service! Thank you!!

Ordered 19 items on Monday & they all arrived at my door on Friday. All items were exactly as described in online catalogue. Reviews were helpful, photos & specifications were accurate. We've used Campmor since the 1970's and have never been disappointed in the quality of the products or the service. Now our son is gearing up to backpack Australia & found everything he needed at Campmor.

Awesome vendor..............I love you Campmoor and I recommend you to anyone thinking of purchasing the items in your stock. EASY decision!

I have been buying my outdoor gear from you guys for years and up until this last purchase it has been great. Prices and web navigation is still good but something changed in delivery. Feel like I have been wating a long time for my most recent order to arrive. Perhaps you spoiled me in past or have you changed the delivery method?

I contacted customer service because the Campmor website would not accept a 20% off special they had going for a pair of sandals I wanted to buy. I checked the sandal maker (Teva) against exclusions and they were not on the list so the discount code should have worked no problem. The customer service rep (Betty) told me to just go ahead and place the order and she would discount the sandals on the backend and email me an update in an hour. Well, Betty never discounted the sandals and never emailed me back in an hour, or ever! I followed up with an email to customer service asking for them to do what they promised they would do and the email was ignored as well. What shady reps to tell a customer to "just place the order" and we'll take care of the discount just to get my money. Had the discount not been available, I would have just purchased the sandals at my local REI and not had to wait. Needless to say I will never buy from Campmor and their dishonest and shady employees again.

I purchased a tent online. The next day they sent me an email saying they wanted to speak with me in person to confirm the order. OK. Fine. The shipping and billing addresses were different so maybe they just want to make sure it is not fraud. I called that day and the person I spoke with said he would have the order released as soon as possible. Days and days go by as I keep looking at my order on their site. It just says your order is being processed. I call back now a full week after we ordered the tent and the woman I speak with is a bit rude. She says they were waiting to hear from me and sent me a note. I told her I already spoke with someone. Never got a confirmation email saying it was released so I have to call back again. At this point, I'm ready to just cancel the damn order. Someone says it will ship tomorrow, so I will wait and see. So far, however, I would gladly pay an extra 20 to 30 dollars to get better service. I will not be shopping at Campmor again. An email I sent has also gone unanswered.