CampmorReviews of campmor.com

I've purchased from Campmor off and on for years (since the paper catalog was the only way to order, so when I decided to order a sleeping bag for my daughter recently, I trusted the brand. My experience, however was lacking following order placement. Upon initial confirmation, no other correspondence was sent in the way of shipping, invoice, etc. I attempted to call, but it was a holiday weekend so no option for a phone call. I opted to use the online CS inquiry form to contact. No response the following business day and there would be no additional response for 3 days following. It was only when I took to Twitter that I received a response to my inquiries. An understandably terse tweet included the tracking number of my shipment. The package ended up arriving, but the lack of communication was disheartening and caused undue stress because of an impending camping trip. I'd be hesitant to use Campmor again; there was never even so much as an apology for the lack of response and communication.

I have been buying my outdoor gear from you guys for years and up until this last purchase it has been great. Prices and web navigation is still good but something changed in delivery. Feel like I have been wating a long time for my most recent order to arrive. Perhaps you spoiled me in past or have you changed the delivery method?

Placed a large order to replace a lot of my family camping supplies online... didn't receive any sort of order confirmation. Called in the next day to get a status when the account I created didn't work... the gentlemen on the phone were not outright rude, but were not pleasant to say the least --- its evident they have no customer service training and I did not like dealing with them. Given that I am 3000 miles away from them, the only thing they can offer is aggressive pricing, easy order management, and if I need to call in, descent customer service. Competitors had the same products a similar pricing, I would opt to try someone else next time.