Helmet Bro is a leading supplier and manufacturer of ballistic helmets, body armor, ballistic plates, police riot gear and military defense supplies. Since the founding of the company, we have been providing protective equipment to South Asia and the Middle East. Since 2020, our business has expanded to more than 60 countries and regions around the world, including North America and Europe, and has been well received by the military and police.
helmetbro.com (helmetbro.com) has 16 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Website
helmetbro.com
Category
Outdoor Activities
Location
Cranbury, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This bulletproof backpack has been with me for about 3 weeks and the build quality is quite good. It is a normal-looking bag but it can be converted into a vest in case it is needed. The only downside to it is that it is rather heavy, but it is 7.5 pounds and that's a fair tradeoff.
DW
David W.
In January 2023 I went to Ukraine to…
In January 2023 I went to Ukraine to join the International Legion of Ukraine, I fought in and around Bakhmut and used my old British army helmet. Sadly when my unit was retreating from the city my Helmet was hit by Russian shrapnel, I obviously lived, but the helmet couldn't be used again. I returned to the UK for a break and in that time bought a replacement helmet from HelmetBro, I messaged them and asked if their helmets were legit and told them about my service in Ukraine. They promised me that I could rest assured their helmet was real, and despite it not looking right to me when it arrived, I took them at their word.
Later, in July 2023, in the Serebryansky Forest, Eastern Ukraine, the Russians were assaulting in human waves, during their 7th assault wave, I was defending our trench with a belt fed PKM, when a bullet seemed to hit my weapon, and break into pieces, one tiny piece hit me in the chin rode my jaw bone and came out just under my ear and the biggest chunk hit my helmet, and despite the fact it had already hit something, broken up, and slowed down massively, the bullet fragment cut through the HelmetBro helmet as if it was butter and took a gouge out of my head, the helmet was utterly useless and might as well not have been there! If that bullet had of hit my helmet instead of the gun, it would have cut through the helmet, into my brain, and straight out of the back!! It was a complete scam that nearly cost me my life!
DO NOT BUY FROM THESE PEOPLE, THEY ARE LIARS AND THEIR HELMETS ARE FAKE!
Since writing my review, HelmetBro has responded to it, but I cant figure out how to reply to their response, so I will put it here:
I will not put my email address here in a public domain but the order number was Order No. HB200005279 and my first name is David and my surname begins with a W.
Please do not call me a liar, I have just checked and I have the emails saying that the Helmet was real, there was a later email saying to send it back if I wasn't happy but I didn't see that until today.
Response from helmetbro.comMay 6, 2026
Hello,
Thank you for contacting us.
First, we promise that if you are dissatisfied with our product in any way, you can contact us within 30 days of receiving the goods for an exchange or refund. Please rest assured.
You mentioned using a HELMETBRO helmet in an operation in July 2023, but we found that the order number you provided, HB200005279, shows that it was ordered in 2024. Therefore, we infer that the helmet you used in July 2023 was not our product. Furthermore, we have not yet received your email.
If you have any questions, you can send an email to our customer service email address: [email protected]. We usually reply within one business day.
Please rest assured that we value every piece of feedback. However, we also reserve the right to report false reviews to the relevant authorities.
Thank you for your understanding.
CU
customer
Chinese-based company and not NIJ certified as listed
Company is based in China and claims that their products are NIJ certified but on the actual NIJ website they are not listed. Furthermore when questioned about this they provide a questionable report dated 2019 from "Oregon labs" and does not dispute that they are not actually certified but claims that their items are "a product with comparable performance but extremely high cost-effectiveness"
JM
Jesse M.
I wanted to cancel my order
I wanted to cancel my order. But when I tried to email the company, I got a "Address Not Found" notification. That's sketchy AF. I'm disputing the charge with my financial institution.
Edit: I was able to cancel my order and received a refund after using a different email address. Still wouldn't trust this website. Too many negative reviews.
New edit:
I received this email from them where they threaten to show up to my residence if I don't remove this review:
Hello Jesse,
We have received your review update on Trustpilot, showing that you have received a refund.
Now that you have received a refund, could you please remove the negative review?
We have also noticed that some competitors have left negative reviews, and we are resolving these issues through legal channels.
Regarding your order, since you placed it and then cancelled it, we processed your refund immediately, which is already 100% cooperative with you. Let's all resolve this together.
If you still intend to leave a negative review and cause trouble, we believe you are very familiar with the following address, and our staff will come to you.
I believe you don't want to complicate things further, right?
They just emailed me a Pic of my apartment building. These people are out of their minds.
Response from helmetbro.comFeb 10, 2026
Hello Jesse,
We apologize for the misunderstanding.
We processed your refund within one hour of receiving your email regarding order cancellation and sent you an email informing you that your order was cancelled and you received a full refund. The processing time typically depends on your issuing bank's processing speed.
If you paid with PayPal, the refund will be credited immediately.
However, if you paid with a credit card, the processing time depends on your issuing bank's processing speed and usually takes 1-3 business days. You can also contact your issuing bank to expedite the process.
We look forward to you withdrawing your negative review after receiving your refund. If you have any further questions, please email our customer service at [email protected], and they will assist you as soon as possible.
RA
Ralph
Awesome website!!
Awesome website! Very high quality gear, fast shipping and amazing customer service. I even made a mistake on a review on the website and they immediately reached out to change it. I will be ordering another helmet soon!
MA
Mike A.
Fake, Fake, Fake Chinese crap!
I purchased a Helmet that was supposed to be a Ops-Core Fast NIJ level IV (that should have been my first clue they are fake Gentex Corp only rates too level IIIA) So i decided to test it with 9mm and clean in one side out the other.
Response from helmetbro.comNov 8, 2025
Hello Mike,
Below is your tracking information (GOFO: GFUS01016856668160). You can clearly see from the tracking that it was shipped from Florida. However, what puzzles us is that your package was just shipped from Florida today, and you left a negative review on it; the timing is inappropriate.
Furthermore, our return policy states that regardless of any dissatisfaction with the product, you can return it within 30 days of receipt by emailing our customer service at [email protected]. This is the correct procedure.
In addition, all our products are tested before being released to the market. You can absolutely test the 9mm size you mentioned after receiving the package; it will be perfectly fine. We have full confidence in our products.
GO
Goblin
there is no way that this level 4 will…
there is no way that this level 4 will stop a pistol bullet and they say that it can stop a rifle bullet haha it just some cheap thin plastic on a video on youtube they dont even cut the vest open and they dont show penetration on Mannequin they say its level 4 but only shoot it with a pistol everything is super fishy
Replying to your reply (yes i also find out a lot about you, i know your supplier i know how much you paid from 70£ to a 130£ i know that if anyone want to get your product they can just go to website called made in china and look for wuxi newtech or just type full body armour green and have it cheaper that video on yt is fake and shows different plates not the one in the vest the balistic test are made and approved for plate from mil-tech and not that vest and not for that website (which is illegal) don’t start start with me
Response from helmetbro.comOct 30, 2025
Hello, thank you for leaving a comment here.
We have carefully verified your identity information and found that you have never purchased any products from our website. Therefore, if your intention is to eliminate competitors, we hope you will cease this unfair competitive practice. Thank you.
TT
Taras T.
A compete scam
A Stern Warning Against Misrepresentation
Prospective buyers must exercise extreme caution. This company's offerings appear to be a complete misrepresentation, potentially jeopardizing personal safety. If you are seeking genuine, life-saving protective equipment, I urge you to look elsewhere.
The products sold here are, in our experience, unreliable, low-quality imitations—not authentic, certified gear capable of providing protection.
We purchased an item advertised as an "NIJ Certified Level III helmet" for independent evaluation. The results of our testing were alarming and definitive: a standard .22 LR round fired from a handgun was able to penetrate the helmet with virtually no resistance. This performance suggests the material offers little more than superficial structural integrity.
Do not entrust your safety to these purported protective measures. Their claims of certification and effectiveness appear to be utterly unfounded. Buyer, be warned: these items are not suitable for their intended life-saving purpose.
Response from helmetbro.comOct 3, 2025
Thank you for contacting us regarding your concerns. If you are dissatisfied with your product, you can exchange or return it for a full refund within 30 days of receipt. If you have any questions, please contact our customer service at [email protected]. You will receive a response within one business day.