CampmorReviews of campmor.com

I've shopped online at Campmor more than a few times over the years, but no more. Campmor simply doesn't understand customer service, so my business will all go to REI and others in the future. I returned an item in perfect condition, original packaging, etc. and insured the return. It was a size issue, and I immediately ordered a replacement in a different size from Campmor. According to the USPS tracking number, the returned item was received by Campmor on Feb 16. I waited a few days, and after receiving no confirmatory e-mail from Campmor I sent an email on the 19th. I received an online reply that said returns processing takes 3-5 days. I waited until day six and still hadn't heard anything from Campmor, nor had my credit card been credited. I called and was told by a gentleman in customer service that it would be processed and that I shouldn't worry. He wasn't rude, but he wasn't overly polite either. I asked if he could verify that the item was received by Campmor and he said that my USPS tracking number was my verification (I took that as a "no"). That told me that Campmor hadn't done a thing for six days. On day eight, still not having received any refund or confirmation of receipt of the returned item from Campmor, I sent an e-mail requesting answers. All I received was an "automated response" (no kidding), telling me that they had opened a "ticket number" concerning my customer service issue, and to use that "ticket number" in all future correspondence. I called today (day 9), after receiving no communication since the "automated response" and was told that my refund was processed yesterday. I just checked my bank and no refund. I'm sure that the refund will show up soon, but that's not the point. The week+ delay before anything got done, the complete lack of communication, and the not-very-concerned attitude of the customer service rep. have soured me on Campmor. It's a competetive online market in the outdoor industry. Others do it better than Campmor; it's as simple as that.

Campmor had been a nice place to do business, but I had to return an item due to poor craftsmanship. This item is the Klymit Inertia O Zone inflatable sleeping pad, bright yellow. I had no problem whatsoever until the shipping process. I have moved from my original address and several weeks ago and I changed the new address at that time, but apparently the fella forgot to process this with the computer. I followed the tracking process carefully, and I received an email when the item shipped, and this is when I found out it was shipped using the UPS SUREPOST system. This includes all shipping by UPS to the local Post office of the addressee The post office then complete the final delivery with the regular mail delivery. Well, I have gotten the run around from Campmor, UPS GROUND, and the post office. Tracking information says the item was delivered to the local Post office and that it is out of UPS control, and I must contact Campmor shipping to change the delivery address. Well, I have now called them 4 times today alone, and each time a different person"tried to help ", but they were completely ride, arrogant, and passing the next. I learned that when they process the order for 2 separate shipping services, they have 2 separate tracking numbers that do not cross reference the other. I finally got the USPS number on my last call today from a guy named BOB, who was very rude and snippety with his comments, and he has a very distinct Jersey accent I am still working on getting the process corrected ,now I can't get the post office to respond. Our town of Kalamazoo Michigan has 3 Post office locations and a regional sorting/processing facility. Tracking information da it is at one of those locations, but which one is not stated. Information obtained says the package was attempted to deliver, but is undeliverable due to wrong address!!! DUH!!! So sorry for my ranting, but I would much rather do business with REI or another competitor, as I think someone there could possibly have their s**t together to make customer happy! Unhappy in Kalamazoo

This company has terrible customer service allows their staff to be disrespectful to customers on the phone gives no apologies for not receiving a two-day shipping item after three days because they say they need a full 24 hours to process one item.. Spoke with a customer service representative named Lenny was super rude and unapologetic that I have not received one item that I ordered on Wednesday evening and here it is Saturday and I still don't have my item..extremely unsatisfied will never order from this company again!!

I've ordered from Campmor for years, and even stopped into the store once when I was traveling down the East coast. Their catalog is a small, black&white cheap affair that keeps their costs down... the website is pretty decent, item descriptions are good and the Q&A section is helpful to get that little bit of extra info. Pricing and shipping are very competitive with massive warehouse corporations.

Very positive and love the customer service

I purchased some XL snowpants last December (2013) about a week before Christmas. I placed my order without any issues and received confirmation and shipping details rather quickly. My order was delivered 2 days after Christmas which was pretty awesome considering there were only a few business days from the time I ordered and they were delivered. While the pants I purchased aren't the lightest quality (they were like $50) ...like a pair of $200 burton snowboarding pants would be... the pants I selected worked exactly as I needed them to. They kept me dry and allowed me to run around in the snow while chasing after my little ones. They have great reviews from other customers on the site on various products (of course I left a review on my pants)! They offer a wide variety of high quality clothes, gear and accessories for tons of sports/activities! Check them out it you haven't already.

I have no idea what the store is like but I can tell you that I had a very negative experience with their mail order department. I ordered shoes that were not only clearly NOT the size I ordered but not as advertised. They were expensive shoes but showed up looking like sweat shop knock offs. I IMMEDIATELY CONTACTED THEM and was assued they stood behind their products, yet they did not process my credit. I returned the items the SAME DAY. Contacted them when I confirmed the arrival of the package via USPS and was again told they would credit me. Again, no credit After more than a week I called again, and spoke to an incredibly rude woman who called me a liar and said they never received them. I called her up with the USPS tracking number, she said she would process the credit, and yet again, IT WAS NOT DONE. A few days later, I had to fax the same USPS receipt. She told me (reluctantly I might add) that she would now process the credit. My credit card company still says they never received the credit, and I have had to tell them that if it doesn't get processed soon I will seek legal action. You would think a large company like this would stand by the promises on their web site and also understand the concept of customer service. I will NEVER order a single item from them ever again.

Sturdy back packs, lightweight clothing and flashlights assist in Medical Missions in Burma.