Came-Ro RemovalsReviews of cameroremovals.com

Excellent communication, transparent pricing and great customer service

The pickup process was smooth, but the initial quote did not disclose hidden custom fees, which were only revealed upon inquiry. Despite assurances, there were no timely updates on the estimated delivery. The delivery arrived a week later than communicated, with notification on a Friday evening specifying Monday or Tuesday but no specific time frame. Despite prior communication about scheduling, no agreement was reached. When I provided availability for Monday and Tuesday, they could not guarantee a delivery slot and threatened return to the UK if I wasn't present. The driver informed me on Sunday night, arrived at the wrong address, and I received a 6% discount after requesting compensation for the delay. Overall, the experience was disappointing, lacked proactive communication, and I would not recommend their services.

I dealt with Julie who supported me very well in all my questions and then after agreeing the collection date, Alex took care very well of the boxes collection on a Monday in Newcastle and Vasile contacted me 5 hours before on Sunday for the delivery, and has been very helpful with the delivery in the flat in Rome providing a final great service!

The process moving a small amount of household items from England to Spain was painless and good value. We were helped at every stage and updated as to progress through to delivery.

Excellence service, great value, trustworthy and reliable.

I recently moved a shipment of cargo back to France from the UK. Having contacted numerous companies online we decided to go with Cameroremovals. Not only were they the most reasonably priced the team (Julie and Chloe) were patient, kind, understanding and thoughtful. I dealt mainly with Julie who gave me a thorough breakdown of everything from the word go and genuinely cared when I mentioned I was nervous about sending our property. She patiently took every telephone call and emailed me throughout the process. She absolutely went above and beyond helping me. The driver collected our goods on the day agreed and he was polite and helpful. Our pick up was organised on 17th November 2023 and only 9 days later they arrived to deliver. I received a call an hour before (as told) and everything was intact. The driver who delivered the items was very friendly and polite too. I was so happy with the service. The driver was a little hasty leaving our property and backed into a plant pot damaging a fence and running over a light in the garden. I contacted Julie and explained this and within half an hour she had emailed me with hers and her managers apology and offered to compensate us. I literally couldn't be happier with her professional attitude. Both her and (although I only dealt with Chole once or twice), were so amazing. I would highly recommend using their company to anyone and should we need to send anything in the future I would definitely call them. They would be top of my list. Thank you so much. To their managers they are an asset to your company!!! Fantastic experience!!! Kindest Michelle

Our recent relocation from London to Spain was marred by a rather underwhelming experience with Came-ro, a moving company that we had hoped would make the transition smoother. Unfortunately, the reality fell far short of our expectations. To begin with, Came-ro advertises itself as a cost-effective option, but the reality was quite different. We opted not to incur extra charges for various services, hoping to save money. However, it was disheartening to discover that the company had a penny-pinching approach, piling on additional fees for moving items beyond the first floor, the absence of a lift, and even the proximity of the parking space to the entrance. This made us question if this approach is common in the moving industry; if it is, then the business of moving companies may be problematic at its core. One positive aspect of our experience was the communication with Came-ro. We never encountered unreturned emails or unresponsive staff. The international sales coordinator was consistently reachable and accommodating, which was a reassuring point amidst our frustrations. One of the most disheartening aspects of our move was the extended delay in receiving our belongings. Initially, we were told to expect delivery within 7-14 days, but this period passed without any sign of our items. We were later informed that this estimate was based on working days, adding to the frustration. The delay eventually stretched to a full month, far beyond what anyone would consider acceptable. The final blow came when we finally received our items, only to find that six fragile pieces were damaged. We had taken extra care to wrap them in bubble wrap, but the handling of these items by both the collection and delivery personnel left much to be desired. In conclusion, our experience with Came-ro was disappointing, to say the least. While the communication was commendable, the unexpected additional charges, extended delays, and mishandling of our belongings were significant drawbacks. We hope that our experience was an exception, but it raises concerns about the moving industry's practices as a whole. For those considering their services, it is advisable to carefully weigh the pros and cons before making a decision.

I initially had reservations due to their significantly lower quote compared to competitors, but my experience turned out to be excellent. Everything went smoothly, and I wholeheartedly recommend their services.