Greta Nonino S.
Generally ok but a few annoying things happened
I made sure I had two men to load my things as I was on my own. Only one men arrived because the second fell ill on that morning. The driver stated he could do it on his own, I’d feel really bad to just sit and watch so I helped. Again, I understand that falling ill is not a fault and that the driver could do it on his own, I just found it disrespectful to sit and watch and I found it annoying that I’ve put in this position. One or two men change also the time of loading… My things took 18 working days to arrive. I received an indicative 7-14 days as an estimated time so I felt like my things were a bit late. Not a problem, but I would have appreciated an email to inform me. I’ve been told that my things were never late as the days were only an indicative time. The delivery date was set up as Monday, I haven’t received any other email during the whole day that I spent at home waiting. Only when I asked them a confirmation (it was 5pm) I’ve been told that the driver would have come the morning after between 6 am and 9! I understand that is not easy to calculate the time of each loading but around midday I’m pretty sure it was very clear that the driver couldn’t make it, so I would have appreciated a communication so I could have run some errands instead of waiting at home. Again, absolutely not a problem with that, I just found unpleasant the lack of communication.