CalmaraofficialReviews of calmaraofficial.com

Poor customer service, slow delivery! Pointless magnetic rings! Too big unable to resize! Purchased for a gift for a friends birthday, as they were on offer. Purchased on 12 march arrived 9 April! Website claims delivery within 3-5 days…. 4 half weeks more like. Tracking hadn’t moved for 9 days. Chased by email, just as slow with generic responses! Wanted the order cancelled and refunded before it even left their warehouse. Denied! Item arrived Late. I instantly asked for a refund. Had to send pictures of the items? And reason for refund, despite sending countless emails trying to stop the delivery and requesting a refund earlier! Been waiting a week for someone to respond and initiate a refund for them to tell me they have forwarded to “their team” to approve! No clear policy on their website. I don’t want the product, waste of money! Avoid! Avoid! Avoid!!!

Ordered over a week ago, looking at the tracking information it’s saying, as of yesterday, that it’s still in its country of origin (looks like China) have sent 2 emails to customer service to find out what’s taking so long and both have, so far, gone unanswered. Wish I’d read the reviews before ordering as there seems to be a trend with this company on this issue. Definitely wont be ordering from this company again, as there have been no updates or anything from them since ordering when they emailed to say it was on its way, trying to get me to buy more stuff while I wait…. If I were to do that I’d probably be bankrupt by the time it comes given how long it taking. **EDIT**** I received an email last night, saying it’s not going to be delivered for another 10 days, like the 12 days I’ve waited haven’t been too long already

Terrible delivery service, ordered on 13th March assuming it would arrive in time for Mothers Day & I've yet to receive it!!!! Says on site 3-5 days after dispatch, for delivery, couldn't be further from the truth! I'll hopefully receive the ring before Christmas 🤔

Put an order though paid etc then realised that the delivery address was our old address, I done an email enquiry to request that the address was changed so it’s the same as the billing address and I have had no response. Worried that this isn’t a legitimate site? Also when I call the number it doesn’t ring and goes straight to caller busy.

The casting kits are stolen photos from Rosie’s casting studio, it’s a scam.

Negative star if I could give. The shipment never arrived my place. It arrived to my home country but I was told This parcel had to be sent back. I paid extra for the shipment to be able to follow. I have tried many times during this time to ask for my money back or a New one. But all I want now is to get my money back. This customer service is not the best at all. I wish I had redd all these reviews before I actually spent a whole lot of money both on a koala that never arrived and a koala that might not would be taken into the country because of CE issues. I dont know actially what happened. But all I was told, the parcel will be sent in return. And I have not seen any messages that says, we will give you, your money back yet. I hope for their sake, they will. I will utdate if they manage to fix it. But my advise, is to stay away from this place. They promise you a lot more than you get. And I paid a hell lot of extra for the shipment and I though that would make it safe ans sound home and in good condition and that would get a good tracking, which I got a link for when They sent it, but the tracking did not work.? So why pai the extra money? And people here say it does not breath and had heart beats. This is what they say they are better that others who sell copyright objects. Obvious, they have a copyright object too. I also want to say, I have been waiting 4 weeeks and nothing has arrived. So they say they will ship it to you in less than a week is not true. Even though you pay many times extra the shipment. So calmara.... if You read this. I want a full refund and I do not trust you anymore because of how to have answered my emails. You should have given me the money back weeks ago....

DO NOT BUY THIS RUBBISH! If i could leave a negative star I would have. Extremely disappointed in this koala. Very cheaply made. No breathing and loud annoying sounds. I emailed about a refund and heard nothing back yet. The koala comes in a bag not a box as displayed on the website. The Koala is no where near the images displayed on the box. I will not be giving this to my kid as this is pure rubbish. Waited over a month for this when website says 3-5 days TOTAL RUBBISH***

If I could give it 0 stars I would. I ordered 3 of these as my children wanted them. But when they arrived they are so cheaply made. The noise of the heart beat and music is so loud and not relaxing as it states it should be. The tummy part is hard as you can feel the battery box in the back, which also looks cheap and the wires are all on show. I have emailed them for a refund and they are not getting back to me. Please don’t be drawn in by the advertisements (as I was) these are a total waste of money.