Callondoc.com can save you time and money, our platform is designed to make quality healthcare convenient to patients and improve doctor's access to patients 24/7!
CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
callondoc.com
Website
callondoc.com
Category
Clinics
Location
Dallas, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I cant believe how fast, easy, and cheap it was to get my perscripion. Within two hours maybe less they reviewed my profile and sent the perscription to the pharmacy. I am beyond happy.
Response from CallonDocNov 16, 2024
Thank you for your wonderful review, Julia! We're thrilled to hear that you found the process fast, easy, and affordable. It’s great to know that your prescription was sent to the pharmacy so quickly. We're beyond happy to have helped, and we’re always here for your healthcare needs! -RP
PL
Pavel L.
I got scammed. Took my money and did nothing
I got scammed.
I’ve signed up with their $45 plan.
After answering number of questions and agreeing to their terms, I’m looking at my app where it say that my order has been completed. The next day at the pharmacy I was told they don’t have any orders. After trying to contact them by phone and through messages asking for refund and received no response. Drove home for 20 min hoping they’ll get back to me. Cancelled my account, probably lost $60
They charge $15 for consultation, spoke to no one. Total SCAM.
Now reading similar reviews of other people, very disappointed.
Response from CallonDocNov 16, 2024
Hello Pavel,
I am Rachel, one of the medical staff here at Call-On-Doc. We genuinely value all feedback as it helps us enhance our services to better meet our patients’ needs.
We understand your frustration, and we assure you that we are not a scam. One of our medical staff contacted your pharmacy and spoke with Wayne, who confirmed that they had received your prescription. However, it is currently on backorder, and your insurance will not cover the cost
When you signed up, you agreed to our terms of use, which clarify that, with or without insurance, the patient is responsible for covering the cost of the medication at the pharmacy. Unfortunately, we are not responsible for pharmacy or insurance restrictions or denials. We also do not have control over the stock availability at the pharmacy.
We remain committed to assisting you with your prescribed medication and recommend reaching out to your insurance provider to determine your coverage and options. If prior authorization is required, we are happy to help with that process.
Additionally, we can prescribe injectable weight loss medications such as Wegovy, Ozempic, and Mounjaro. We also offer the oral Contrave medication for $99 per month through Ridgeway Pharmacy.
We also partner with a compounding pharmacy to fulfill and deliver compounded semaglutide orders. Patients pay directly to Call-on-Doc for both the consultation and the medication, with the price varying based on the strength of the medication. Since payment is made directly to Call-on-Doc, the only available payment option is out-of-pocket. The cost of the first dose is $190. For more information and/or to order the medication, please use the link below to submit an intake form for evaluation. Let us know if you have any questions.
https://www.callondoc.com/en/medications/compounded-semaglutide
We are here to help, and we appreciate your understanding. If you have any other concerns or need further assistance, please don’t hesitate to reach out.
BD
Brian D.
Good at first
I went to their mobile app for congestion and a sinus infection. The app asks some health questions and then asks why you are contacting them. I indicated congestion and asked for an antibiotic, albuterol inhaler, and albuterol solution. I provided pictures of my old inhaler and the solution box. Process was very easy and smooth. I did not choose the doctor consult or the rush treatment. The estimated time was 1-2 hours. I received text updates and the 3 prescriptions were at my pharmacy within an hour. Highly recommend! Revised 11/27 - received a code for a free followup but the code wouldn't work and for three days all I get is "our medical team is busy - we will get back to you" and no one from their medical team has responded.
Response from CallonDocNov 16, 2024
Hello Brian,
I sincerely apologize for the inconvenience you've experienced with the promo code and the delay in response. I understand your frustration, and I want to assure you that this is not typical for Call-On-Doc. We are currently managing an unusually high volume of patients, but I assure you we are committed to addressing your concerns as quickly as possible.
I would be more than happy to thoroughly investigate your concerns. Unfortunately, I wasn't able to pull up your chart from your review. Please send me a message through your patient dashboard, and I will personally look into your concern. My name is Rachel. Alternatively, you can also send a secure email to [email protected] with all your pertinent information.
Again, I apologize on behalf of the team. Allow me to step in and resolve this matter for you. You may message us on your Call-On-Doc dashboard.
https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages).
CA
Chase A.
I would have paid to avoid them
Said the sent prescription and didn’t. No customer service. Wish I would have gone with any other option.
Response from CallonDocNov 14, 2024
Hello Chase, This is Saum Y from the Call-On-Doc medical support team.
Thank you for your feedback.
Your visit was completed within 30 minutes of submission, and when you raised a concern about the prescription, our medical staff promptly addressed it. Within 30 minutes of your message, we contacted the pharmacy, confirmed the prescription was ready, and provided you with an update.
We strive to offer timely and accurate support to all our patients, and it seems this issue was resolved promptly. If there’s anything further we can do to improve your experience, please don’t hesitate to reach out. We hope you’ll consider updating your review to reflect this resolution.
Thank you for giving us the opportunity to assist you.
AL
Allie
Dr not helpful; Support staff excellent
Originally I had an issue with the doctor not prescribing me the correct amount of refills I paid for and responding with coldness toward my situation and condition, even after I sent medical documentation, which was extremely disheartening and frustrating. However, when I reached out to the staff, I did eventually receive the correct amount of medication and an apology for the error/inconvenience the doctor caused me, which I definitely appreciate. For that reason, I am changing my rating and granting four stars to callondoc services. Thank you to Gervin & Jhon of the support team who reached out to me to resolve the issue. I really appreciate the integrity this company showed in the end, and would feel comfortable using their service again in the future because of their accountability.
Response from CallonDocNov 8, 2024
Hello Allie,
This is Gervin, and I am one of the support staff at Call-On-Doc.
I am truly sorry to learn about your negative experience.
We'd like the opportunity to resolve your concerns and earn your continued trust. I want to assure you that our team remains committed to your well-being and is here to assist you.
We kindly request that you send us a message through the help desk in your Call-On-Doc account as we are unable to pull up your account using the reviewer’s name only. This will help us have a detailed discussion so that we can thoroughly investigate your concerns to assist you accordingly.
To access the help desk, please click here https://www.callondoc.com/en/chat-supports to securely login to your patient dashboard. Then click the MESSAGES tab to view and send messages.
Again, on behalf of our team. I sincerely apologize for any inconvenience. Looking forward to hearing from you soon.
HS
Hilda S.
Easy and affordable!
Easy and affordable!
Response from CallonDocNov 8, 2024
Thank you for the 5-star rating, Hilda! Your satisfaction is our goal, and we're thrilled to have earned your approval. - JS
RE
Royce E.
Beware of Medical Malpractice
First, you never speak to or chat with a Doctor, you just fill out a form. I suffer from Hypertension and diet/exercise have not effectively controlled my condition. The doctor prescribed Lisinopril and 5 mg once daily. The manufacturer of Lisinopril specifies 10 mg minimum for treatment of Hypertension. I messaged to speak with a doctor and have not been able to yet, 17 hours and waiting. By the way, it took under 2 hours to give me my treatment plan and, of course, charging my credit car was instantaneous.
By the way, there's actually no way to cancel your subscription. Choosing the cancel link brings you to a screen to pause your account. I'm not sure what that means legally.
Response from CallonDocNov 4, 2024
Hello Royce,
This is Gervin, and I am one of the support staff at Call-On-Doc.
I am truly sorry to learn about your negative experience.
We'd like the opportunity to resolve your concerns and earn your continued trust. I want to assure you that our team remains committed to your well-being and is here to assist you.
I tried calling you twice to provide an update, but regrettably, I was directed to your voicemail. We'd like to let you know that we have sent you a message to the help desk in your Call-On-Doc account. Please know that we genuinely care about our patient's experiences and strive to ensure everyone receives the best possible care.
To access the help desk, please click/copy this link https://www.callondoc.com/en/chat-supports to securely log in to your patient dashboard. Then click the MESSAGES tab to view and send messages.
Again, on behalf of our team. I sincerely apologize for any inconvenience. Looking forward to hearing from you soon.
BR
BrklynGuy
Lower cost than if you had Insurance
I was laid off and no longer have health insurance. This allowed me an affordable choice to treat what was wrong with me. It was actually a better price than when I did have health coverage due to co-pays and deductibles. The experience went very smoothly and I know have the medication needed to get me back in top health.
Response from CallonDocNov 3, 2024
Thank you so much for your positive review! We're glad we could provide you with an affordable option during a challenging time. It's great to hear that the process went smoothly and that you now have the medication you need. Feel free to reach out to us if you have any questions or concerns. -RP
