Alisa
It took all day and then my insurance…
It took all day and then my insurance wouldnt fill the prescriptions
Response from CallonDocSep 13, 2026
Hello Alisa, This is Rosh, one of the support staff here at Call-On-Doc. We sincerely apologize for the delay and the frustration you experienced. We understand how disappointing it is to wait all day for your prescription, only to find out that your insurance would not cover it. Our turnaround time can be affected by consultation volume, provider review, and pharmacy or insurance requirements. Unfortunately, insurance coverage and whether a specific prescription is covered are determined by your insurance plan and are outside of our control. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.