Callondoc.com can save you time and money, our platform is designed to make quality healthcare convenient to patients and improve doctor's access to patients 24/7!
CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
callondoc.com
Website
callondoc.com
Category
Clinics
Location
Dallas, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Hi Betty,
This is Rosh, one of the support staff here at Call-On-Doc. We sincerely apologize that your request took longer than expected. We understand how frustrating it can be to wait for your medication.
During the review, our medical provider, informed you that we are unable to prescribe antibiotics beyond the standard treatment duration and requested a few follow-up questions regarding your symptoms.
We understand that the additional review and follow-up questions extended the processing time, and we’re sorry for the inconvenience.
Our billing team has successfully processed your partial refund. Please allow 3-5 business days for the refunded amount to appear in your account.
Thank you once again for choosing CallOnDoc. We value your trust and look forward to continuing to serve your healthcare needs.
DH
Doug H.
Quick response at an great price
Quick response at an great price. Got my prescription withing a couple hours
Response from CallonDocSep 17, 2026
Hi Doug,
Thank you for your wonderful feedback! We’re glad to hear you received a quick response and found our service to be a great value. We truly appreciate your support and are happy we could make the process convenient for you! 💙
-KB
NB
Neva B.
Listened and gave me helpful…
Listened and gave me helpful information.
Response from CallonDocSep 17, 2026
Hi Neva,
Thank you for your kind feedback! We’re glad to hear that you felt heard and received helpful information from our team. We truly appreciate your trust and support! 💙
-KB
DA
Dunnea Artemis R.
Super Fast Relief
Super fast - my prescription was ready for pickup within 30 minutes. The site is easy to navigate and the price is very affordable. I had relief for a UTI in a fraction of the time it would have taken at my doctor's office or a walk-in clinic at a substantial savings. Plus, I was on vacation and had no issues being an out of state patient. THANK YOU!
Response from CallonDocSep 17, 2026
Hi Dunnea,
Thank you so much for sharing your experience! We’re thrilled to hear that you found the process fast, convenient, and affordable, especially while traveling. We truly appreciate your trust and kind recommendation. Thank you for choosing CallOnDoc! 💙
-KB
DS
David S.
Very responsive
Very responsive
Response from CallonDocSep 17, 2026
Hi David,
Thank you for your feedback! We’re glad to hear you found our team very responsive. We truly appreciate your trust and support! 💙
-KB
NC
Nancy C.
This was a quick and easy process
This was a quick and easy process. I will use this app in the future. Thank you!
Response from CallonDocSep 17, 2026
Hi Nancy,
Thank you for your kind feedback! We’re happy to hear you found the process quick and easy. We truly appreciate your support and look forward to being here for you again in the future! 💙
-KB
PP
Patricia P.
This was so convenient.
The service was quick, efficient and cost effective. I would definitely use it again.
Response from CallonDocSep 16, 2026
Hi Patricia,
Thank you so much for your wonderful feedback! We’re glad to hear you found our service convenient, quick, efficient, and cost-effective. We truly appreciate your trust and recommendation, and we look forward to serving you again! 💙
-KB
AA
Aa
Post-Subscription Support Becomes an Exhausting, Endless Loop
The onboarding and initial sign-up process are smooth, but once you subscribe, response times slow down significantly. Be prepared to deal with a revolving door of customer service agents who each require you to completely re-explain your situation from scratch.
Support representatives frequently seem hesitant to handle basic administrative tasks, such as calling the dedicated prescriber line (even when it is provided directly to them instead of the generic customer service number), accurately transferring prescriptions to your requested pharmacy, or correctly writing scripts for generics instead of brand names. Getting a straightforward resolution feels like running in circles.
First, I want to extend my heartfelt thanks to the CallOnDoc team! While they publicly mentioned they couldn’t locate my account, they certainly spent plenty of time behind the scenes flagging this review to Trustpilot to try to get it taken down. Naturally, I don’t post my full legal name publicly online alongside my private medical information. But rest assured, Trustpilot verified my documentation, which is why this review is still standing tall. It’s always nice to see where the priorities lie—pristine online image management first, actual customer care second.
Since they didn’t bother updating their response after my verification went through, let me clarify why other telehealth services easily outshine this one:
Continuity of Care: Other platforms give you dedicated care teams instead of playing customer service roulette with a new agent every single time.
Basic Advocacy: Other services actually call your pharmacy or reach out to your practitioner when issues pop up—CallOnDoc flat-out refuses to engage.
Patient-First Flexibility: When waiting on lab results from another doctor, other services work with you to temporarily maintain your care so you aren't left stranded. CallOnDoc just cuts off refills.
Options & Savings: Competitors offer 90+ day bulk savings and route scripts to a far wider network of pharmacies.
At the end of the day, using CallOnDoc is like taking public transit: crowded, impersonal, and full of unnecessary delays. Other services at the exact same price point offer private car service levels of care, complete with actual follow-through. Choose accordingly!
Response from CallonDocSep 13, 2026
Hi Aa,
This is Rosh, one of the support staff here at Call-On-Doc.
We’re sorry to hear that your experience after subscribing was frustrating and that you felt you had to repeatedly explain your situation to different support representatives. We understand how frustrating it can be when a straightforward request requires multiple follow-ups.
We also apologize for the difficulties you encountered with prescription transfers, communication with the prescriber, and requests for generic medications. These are areas where we should provide clearer and more efficient support, and we understand how the experience made you feel like you were going in circles.
We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here:
https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.
