Steve
Lack of communication in the system.
Lack of communication in the system.. Drs DO NOT respond to requests.. they make their own plan and then just send in a script., No communication why they may make a different choice. They purposely short established dosing and length of treatment so you have to make another "appointment" to get a refill with what could have been handled in 1 appointment. Do not recommend.
Response from CallonDocDec 19, 2025
Hello Steve, My name is Kaye, one of the support staff at Callondoc. Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating it can feel when expectations around communication and treatment plans aren’t met. Please know that this is not the experience we want for our patients. We take concerns about provider communication and treatment decisions very seriously. Our medical team aims to review each visit carefully and make clinical decisions based on the information provided and current medical guidelines. That said, we understand how important it is for patients to feel informed about why a particular plan or prescription was chosen, and we regret if this was not clearly communicated during your visit. At this time, we’re unable to locate your account using the details available from this review. We’d really like the opportunity to look into your visit, review what occurred, and address your concerns directly. We kindly ask that you reach out to our support team through the patient portal by going to My Account > My Profile > Messages, or via our support page so we can assist you further. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We hope you’ll allow us the chance to review your experience and help clarify or resolve any outstanding concerns.