CallonDocReviews of callondoc.com

Response from CallonDocJan 11, 2026

Hi John, My name is Kaye, one of the support staff at CallonDoc. I’m very sorry for the frustration you experienced regarding the response time, and we truly appreciate you sharing your feedback with us. We understand how concerning it can be to wait for an update, especially when our website references a 1–2 hour response window. While this reflects our typical turnaround, we are currently managing a higher-than-usual volume of consultations due to temporary technical difficulties, which has impacted response times. We sincerely apologize that this delay was not communicated more clearly and that it caused you to repeatedly check for updates. Please know that our team is actively working to resolve these issues while continuing to review each consultation with the care and attention our patients expect. Your request remains important to us, and we truly appreciate your patience during this time. At the moment, we’re unable to locate your account based on the information available from this review. We’d really like the opportunity to look into this further and assist you directly. Please reach out through the patient portal by logging into your account and navigating to My Account > My Profile > Messages, or via our support page so we can review your concern in detail. Thank you again for bringing this to our attention. Your feedback helps us improve our communication and overall experience, and we hope to connect with you soon.

Response from CallonDocJan 9, 2026

Hi N m, My name is Kaye, one of the support staff at CallonDoc. We’re very sorry to hear about your experience and understand how frustrating this must be. We weren’t able to locate an account or visit using the information provided in your review. We have requested additional information from you and are looking forward to your response so we can check your account and assist you further. You can also reach out directly through the messaging portal (My Account > My Profile > Messages). We truly want to make this right and appreciate your patience while we work to address your concern. –KB

Response from CallonDocJan 8, 2026

Thank you for the 5-star rating! We're delighted to know you had a great experience with us. - RB

Response from CallonDocJan 7, 2026

Hello Cj, This is Rosh, one of the support staff here at Call-On-Doc. We sincerely apologize for the frustration you experienced with our communication and customer service. This is not the level of care or responsiveness we strive to provide, and we regret that we did not meet your expectations in this case. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDocJan 7, 2026

Hello Caitlin, This is Rosh, one of the support staff here at Call-On-Doc. We sincerely apologize for the delay you experienced. We are committed to providing timely care, and we regret that we did not meet your expectations in this case. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDocJan 6, 2026

Hi Lynda, Thank you so much for taking the time to share your experience! We’re really glad we could help make things easier for you—especially during a busy time like the holidays. It’s great to hear that our team was able to quickly assist with your prescription and follow up with the pharmacy to ensure everything was filled correctly. We truly appreciate your kind words about the speed, ease, and reassurance of the service. Feedback like this means a lot to our team and motivates us to continue providing timely and supportive care. Wishing you good health, and thank you again for choosing CallOnDoc! -KB

Response from CallonDocJan 5, 2026

Thank you for the 5-star rating! We're delighted to know you had a great experience with us. - RB

Response from CallonDocJan 5, 2026

Thank you for the thoughtful review! We’re glad we could help quickly when you needed care and appreciate you highlighting the importance of accurate details and using good judgment. Thanks for choosing us! -RB