Elizabeth C.
What a horrible experience
What a horrible experience. My son tested positive for Flu B. My regular telehealth company was experiencing issues, so I looked up well-reviewed places. Call on doc said they had good reviews. I wish I'd looked into it more, since they're already flagged as using reviews incorrectly. Anyway, I reached out on March 16th. It said $40 for an appt, but then it was randomly $50, they wanted I believe $10 for a school note and $20 for a virtual visit. I couldn't afford any of it, just the $40 I thought it was. I borrowed because it's by child. There was no communication, and no note, just a prescription for amoxicillin. Am antibiotic for a virus. I brought this up, questioning why this would happen. I said the only reason I can think of is a secondary sinus infection. No one confirmed, they only talked about the flu, how it was too late for Tamiflu (that I never asked about bc I knew it was too late), and basically talked about anything but the diagnosis or the answer to my question. I asked about the note. They said they can only do 5 days for a flu or COVID dx. The dates I needed were: 03/11/2026, 03/12/2026, 03/13/2026, 03/15/2026, & 03/16/2026. Can anyone tell me how many days that is? Because I count 5, while they told me 6 days. They then erroneously added the 17th, which I already agreed to skipping due to the 5 day rule. From the 16th until today, the 19th, they argued simple math. Finally, this morning, I get it. Sent off to the school, and they covered the 17th for me. Furious at the "service" (laughable) I received, I asked for a refund. Because of the constant arguments, I made it quite clear that I wanted a refund and NOT a credit. Because I already knew. I even asked for 50%, not even full reimbursement, because I did get a note. Oh, and I've been sick myself, throwing up, feverish, and weak, which they knew. And they gave me the worst time. They said they'd send my request to the billing team, and I'd hear back in 48+ hours. Lol, no. THEN THEY CALLED MY SON BY THE WRONG NAME and totally ignored the fact that I'd said he had returned to school. I can only presume there's no "billing team" (smaller businesses tend to bluff about getting a manager, sending info to a department that doesn't exist, etc). The NP, Natalie Pashia, came back, word vomited everything I said like it was an original thought, and denied the refund. If I could give negative stars, I would. Oh, and "Rosh", whomever you actually are, don't waste your response. It's fake. I've gotten more sorries than answers. What they didn't know until recently, was that I worked telehealth. I know their lies, what they can see, and so on. Sure, it's different system to system, but not that much. Disgusted, infuriated, disappointed. All they do is ignore what you ask so they can word vomit some total nonsense. Nonsense that is totally unrelated to what you asked. I also suspect all of these "great" reviews are total BS, done by employees or paid contractors through places like Upwork.
Response from CallonDocMar 21, 2026
Hi Elizabeth, My name is Kaye, one of the support staff at CallonDoc. Thank you for taking the time to share your feedback—we’re truly sorry to hear about your experience and understand how stressful this situation must have been, especially while caring for your child and feeling unwell yourself. We’ve taken the time to carefully review your concerns, and an update has been provided through the secure messaging portal to address the matters you raised. Our team aims to follow established clinical guidelines and platform policies, including those related to treatment decisions, documentation requests, and visit inclusions. We understand that expectations may not have aligned in this instance, and we regret any frustration caused during the process. Clear communication and a smooth experience are very important to us, and your feedback plays a key role in helping us improve. If there’s anything further you’d like us to look into, please feel free to reach out through your patient portal (My Account > My Profile > Messages). Our team is here and happy to assist. Thank you again for bringing this to our attention.