Callaway Pre-OwnedReviews of callawaygolfpreowned.com

Absolutely ridiculous service. When you call their helpline, you need to wait endlessly… in fact I could never connect with the service. Decided never to buy on this website again

Purchased a set of irons from the website, only to be told 2 days later they don’t actually have them.

Ordered a set of used clubs almost a week ago and paid for express delivery. I still am yet to receive a shipment note, it is impossible to get a reply by email and they don’t answer the phone. Avoid at all costs! Absolutely terrible customer service.

Ordered a new club almost a week ago for next day delivery (additional 9.95 charge). Taken my money and have said via email that they have had a full system outage on their side preventing orders being sent (however not payments and money to be taken). Appreciate companies have issues but the communication has been very poor. Says on their website to expect delays of 2-3 days but it has been beyond this now and have still not received any update of where my order is. Called the call centre today at 3pm and was closed (hours are 8-5pm Monday to Friday) so not sure what has gone on there. If you are considering ordering, please approach with caution and possibly consider other outlets if prices are similar.

Don't know what's going on, but website and call center is closed. Ordered an "outlet" putter and was shipped the wrong one. Sent an email and got a response that it may take 5 to 7 business days for a response. On day 5 and nothing yet. How do you run a business like this?

I have been trading-in clubs for years with Callaway preowned but they seem to have problems now. I traded a driver in over 45 days ago and they never gave me credit. I contacted them by email and he told me my driver was dented and the trade-in manager will call me. My driver was like brand new when I sent it with no scratches or dents. I responded by email " I am sorry but there was no dent in my driver when I shipped it. I have spent a lot of money over the years with Callaway and have traded in quite a few clubs and have “ never” been accused of sending in a dented club. Look at my trade in history. “I know the rules on club trade”. My honesty now has come into question which I don’t appreciate. To take 45 days to evaluate a trade and then call my trade in a damaged club is extremely upsetting to me. I am a 8 handicap and have traded in many clubs over the years with Callaway and have “never” been accused of sending in a dented club". They never responded back to this email and the trade-in manager NEVER called. STAY AWAY FROM TRADING WITH THEM FOR NOW. They seem to be having problems other than their claims of high trade volume.

If you are planning on trading a club in.. don’t expect payment for that club for at least 6-8 weeks after it has been delivered. In my case I had waited 3 months before I was paid for the trade in club after it was delivered with tracking verification. In my opinion, you should try and sell your club with different option, as this is way too long for them to pay you for your trade in clubs.

5 star, Tom was so helpful and efficient .. can’t wait for new clubs to arrive and would highly recommend..