callawayapparel.comReviews of callawayapparel.com

I ordered 2 pullover golf tops. One the zipper was broken and both were too large. I have sent 4 request for help exchanging them. 3 responses were from AI stating they were sorry for my problem and they would refer my request to a real person. After several days of no response I emailed again and the AI said they couldn't find my order. I then sent a screenshot of all the order information. I will never order from them again. There's no phone number to even call for help. AI is the pits. I need a real person.

Ordered something on the 6th December, they didn’t process the order until the 12th December and I am still yet to receive the item which was a Christmas gift that will no longer arrive in time for Christmas. No customer service at all, have to communicate via email which they don’t put their name so no idea who I am talking to either. Will never ever use them again and recommend others don’t as well

disgusted with customer service. I put my order in, they lost that order and asked me to try it again, I have and it's still not been shipped. I now have to wait until Christmas Day to see if it arrives, if not they said they will review it with me. will never use this company again.

Selling from the US. Takes much longer to arrive than advertised and US sizes are much bigger. Want you to pay £42 for returns, and then will only give you a refund minus VAT. Avoid.

Absolute con artists. I ordered a pair of trousers on discount the went through the payment went through, then they cancelled the order and put the trousers up to full price. They told me to go back and try again so I did the next day. To my astonishment they were back on offer but cheaper happy days, I ordered 2 pairs. 10 minutes later they cancelled the order again. CON ARTISTS.

Ordered an incorrect size thinking this was a UK company. The address was callaway apparel uk. Trying to return it was a nightmare. I sent multiple emails (15 just to get the prepaid label) and they kept sending me the wrong label. Despite written assurances that if I re-ordered a replacement (which I did) and returned the item ( which I did) they would refund a my money for the original purchase. Despite chasing I have given up any hope of receiving any funds.

Omg!!the worst experience ever! I have bought from them for years. Last four orders have had issues. I order 5 3xlt golf shirts and I get one shirt in the mail. Then I get a small women’s golf shirt. I spent two months going back-and-forth with my credit card who ultimately charged me the $209 for an order that I never received. The company fabricated a tracking number which was different from the original tracking number and there is zero communication with their customer service. I will never spend a dollar on a Callaway Shirt or any Callaway apparel ever again. I am boycotting this company in its entirety. I used to love their apparel, but when they take advantage of you and burn you for $200 and you never received the merchandise that they shipped out it’s time to stop buying from that company.

The instructions for a return say to log into your account, find your order, and follow prompts to initiate a return. There are no prompts to initiate a return. If you contact costumer service, you get an automated email that says that they can't handle all their emails and that they are currently processing returns that they received six weeks ago. They have no business offering e-commerce, as they cannot handle it.