Ibn M.
Think twice before trusting Caliph…
Think twice before trusting Caliph Travels with your Umrah journey. I am sharing this after seeing the experience my brother and his family had with Caliph Travels. They booked a Ramadan 2026 Umrah package. When the flight arrangements fell apart due to the situation in the Middle East, the package could not be delivered as promised. The issue was not the disruption itself, but how the company handled it. Instead of providing a fair solution, my brother faced a SEVERELY difficult refund process, including an AGGRESSIVE response from management when he requested his money back. The proposed resolution involved booking another package before receiving a partial refund. This is EXTREMELY unfair, to be honest. An Umrah journey is too important to be handled this way. Based on what my brother and his family experienced, I would strongly advise others to research carefully before booking with Caliph Travels.
Response from CaliphtravelsAug 12, 2026
OFFICIAL RESPONSE — REVIEWER WAS NOT THE BOOKING CUSTOMER Dear Ibn Mumeen, We respect everyone’s right to share their opinion; however, we must clarify that you were not the customer who made this booking, nor were you directly involved in the communications or resolution discussions regarding this case. Your review appears to be based entirely on information provided to you by another person. Therefore, you do not have firsthand knowledge of the booking terms, supplier conditions, communications, proposed resolutions, or the circumstances surrounding the case. We strongly disagree with the characterization that Caliph Travels handled the matter unfairly or that our management responded aggressively. As explained in our response to the original review, the booking was significantly affected by regional conflict and airline disruptions that were outside our control. The applicable booking documentation also contained the relevant non-refundable terms. Despite those terms, our team continued to explore possible solutions, including alternative travel arrangements and future booking credit, in an effort to assist the customer. We also categorically deny any allegation that our management threatened, harassed, or intimidated the customer. Relevant communications and records have been retained and can be reviewed through the appropriate channel. We therefore respectfully ask that reviews and allegations about our company be based on firsthand knowledge and verifiable facts rather than second-hand accounts. Publishing serious allegations about a business without having personally participated in or verified the underlying events can create an inaccurate and misleading impression. We have no issue with genuine customer feedback, including criticism. However, we will not accept false or misleading statements presented as facts, particularly from individuals who were not a party to the booking or the communications in question. We would prefer to resolve matters professionally and directly rather than engage in public arguments. If you believe any statement in your review is based on firsthand evidence, we invite you to provide the relevant evidence to us so that it can be reviewed objectively. Caliph Travels remains committed to addressing genuine customer concerns professionally and transparently.