CaliphtravelsReviews of caliphtravels.com

Response from CaliphtravelsAug 12, 2026

WAR AFFECTED — REPEATED ALLEGATIONS REGARDING THE SAME BOOKING Assalamualaikum Brother Abubakar, This appears to be a second review concerning the same booking and the same allegations that have already been addressed. We respectfully reiterate that Caliph Travels strongly denies the accusation that we “scammed” you. As explained previously, this was a Ramadan group booking involving multiple travel components, including flights, visa, transportation, accommodation, and other services. A significant portion of the costs associated with these services had already been incurred or utilized on your behalf, and several components were subject to non-refundable terms. The statement that “all money has been refunded to the agent” does not, by itself, establish that the entire amount paid by a customer is refundable. Supplier refunds must be reconciled against the actual booking, services utilized, cancellation conditions, and amounts already incurred for other components of the package. Despite the applicable terms and the costs already incurred, our team repeatedly attempted to communicate with you and explore a reasonable solution. We have not simply ignored your concerns. We also respectfully reject any suggestion that Caliph Travels intentionally withheld money belonging to you. The relevant booking records, supplier communications, payment records, and correspondence have been retained and can be reviewed through the appropriate channel. We understand that you are dissatisfied with the outcome, and you are entitled to raise genuine concerns. However, repeatedly publishing the same serious accusation without presenting the complete booking circumstances does not help resolve the matter. If you have documentary evidence from the hotel confirming the exact amount refunded, the booking reference to which that refund relates, and the date of the refund, we are willing to review it against our records. We will continue to deal with this matter professionally and through the appropriate channels. Because this is a public forum, we will not disclose your private booking or financial information. Caliph Travels 📞 +1 (718) 219-5136 ✉️ [email protected]

Response from CaliphtravelsAug 12, 2026

OFFICIAL RESPONSE — REVIEWER WAS NOT THE BOOKING CUSTOMER Dear Ibn Mumeen, We respect everyone’s right to share their opinion; however, we must clarify that you were not the customer who made this booking, nor were you directly involved in the communications or resolution discussions regarding this case. Your review appears to be based entirely on information provided to you by another person. Therefore, you do not have firsthand knowledge of the booking terms, supplier conditions, communications, proposed resolutions, or the circumstances surrounding the case. We strongly disagree with the characterization that Caliph Travels handled the matter unfairly or that our management responded aggressively. As explained in our response to the original review, the booking was significantly affected by regional conflict and airline disruptions that were outside our control. The applicable booking documentation also contained the relevant non-refundable terms. Despite those terms, our team continued to explore possible solutions, including alternative travel arrangements and future booking credit, in an effort to assist the customer. We also categorically deny any allegation that our management threatened, harassed, or intimidated the customer. Relevant communications and records have been retained and can be reviewed through the appropriate channel. We therefore respectfully ask that reviews and allegations about our company be based on firsthand knowledge and verifiable facts rather than second-hand accounts. Publishing serious allegations about a business without having personally participated in or verified the underlying events can create an inaccurate and misleading impression. We have no issue with genuine customer feedback, including criticism. However, we will not accept false or misleading statements presented as facts, particularly from individuals who were not a party to the booking or the communications in question. We would prefer to resolve matters professionally and directly rather than engage in public arguments. If you believe any statement in your review is based on firsthand evidence, we invite you to provide the relevant evidence to us so that it can be reviewed objectively. Caliph Travels remains committed to addressing genuine customer concerns professionally and transparently.

Response from CaliphtravelsAug 12, 2026

WAR-AFFECTED TRAVEL DISRUPTION Assalamualaikum Brother Akeem, We are genuinely sorry that your family’s travel plans were affected. We understand how frustrating this situation was, particularly for an important religious journey. However, we respectfully disagree with several statements in this review and would like to clarify the circumstances. 1. The package was not “undeliverable.” Your booking was significantly disrupted due to regional conflict and resulting airline cancellations and operational changes. These circumstances were completely outside Caliph Travels’ control. The original itinerary could no longer operate as planned because of these disruptions. This was not a situation where Caliph Travels simply refused to provide the package. 2. Refund and non-refundable terms Your booking documentation clearly contained the applicable terms and conditions, including the non-refundable nature of the package and its components. As a travel agency, flights, hotels, transportation, visas and other services are arranged through third-party airlines and suppliers, and we cannot independently override their refund and cancellation policies. Despite these terms, our team made repeated efforts to find a reasonable settlement or compensation solution. 3. Allegations of harassment, abuse and threats We categorically disagree with the allegation that our management or staff verbally abused or threatened you or your wife. Our team is expected to maintain professional standards, and threats or harassment are not acceptable business conduct. We have records of the relevant communications and calls and are willing to review any specific allegation objectively. 4. Your wife's flight Our team communicated concerns regarding the developing situation because it was our responsibility to inform you of the potential travel difficulties caused by the regional disruption. Regarding the flight purchased for your wife from Singapore, the requested flight was provided and that segment was subsequently used. Therefore, it cannot be treated as an unused or cancelled service for refund purposes. 5. Efforts to resolve the matter Despite the applicable terms and the circumstances beyond our control, we remained willing to assist. We offered alternatives including an alternative Umrah package or a credit/voucher toward a future booking. These options were offered as practical solutions to assist you and were not intended to deprive you of any legitimate refund. 6. Management allegations We strongly deny that our management threatened or intimidated you. We have retained relevant communication records and can review them through the appropriate channel if required. 7. Our position We understand your disappointment and sincerely regret the inconvenience caused by the regional travel disruption. However, we cannot accept responsibility for airline cancellations and regional circumstances outside our control, nor can we agree that Caliph Travels intentionally failed to assist, refused to provide a resolution, or threatened your family. Because this is a public forum, we will not disclose private booking or payment information. We remain open to reviewing the matter directly and providing the relevant documentation, booking records, supplier terms and proposed resolutions. Our intention throughout has been to assist our customer and find a reasonable solution despite circumstances beyond our control.

Response from CaliphtravelsFeb 26, 2026

Dear Mrs. Tamanna Akter, Assalamu Alaikum, We are writing to address your feedback regarding your Umrah journey with Caliph Travels and to clarify the facts. While we take our guests’ experience seriously, we cannot allow false claims or misrepresentations to go unchallenged. Point 1 – Package Inclusions & Ihram Payment: You booked a complete Umrah package, and all services included in your package were fully provided. Regarding the Ihram garments, you explicitly stated that you would manage it yourself and asked our team not to intervene. Despite this, as a courtesy, we sent the payment as a gift. We have clear proof (Zelle payment screenshots) showing the payment was made using the details you provided. Any claim that the payment was not received is factually incorrect. Additionally, all confirmed hotels and services were delivered without any compromise. Point 2 – Transportation & Compensation: Any minor transportation delay was due to local circumstances during peak Umrah season, such as prayer times and road regulations. Our driver personally ensured your safety and handled your luggage. Beyond that, we went above and beyond by providing complimentary Madinah Ziarat, lunch for your family, and Arabic dates, all accepted by you at the time. These gestures demonstrate our dedication to making your journey smooth and spiritually fulfilling, yet they were ignored in your review. Point 3 – Accuracy of Allegations: The agent who assisted you remains an active and respected member of our team. Misrepresenting staff actions or employment status is false and misleading. Furthermore, your initial 5-star review clearly indicated satisfaction with our services, which directly contradicts the claims made weeks later. Point 4 – Domestic Flight Change: Your domestic flight from Washington was cancelled by the airline, which was entirely beyond our control. Our team promptly attempted to secure the next available flight from the same airport and requested a few minutes to confirm the options. However, the call was ended from your side, and you chose to proceed independently at the airline counter, incurring additional expenses to reach a different airport. Any implication that this situation resulted from our negligence is entirely incorrect. Conclusion: Sister, these allegations are false and misleading. Caliph Travels has delivered all services promised in your package professionally and fully documented every step. We will not tolerate any attempts to misrepresent facts or mislead others regarding the services we provide. We pray that Allah accepts your Umrah and grants you and your family peace, blessings, and guidance. Best regards, Caliph Travels 📞 +1 (718) 219-5136 ✉️ [email protected]