Alex M.
Great Product, Terrible Shipping
First off, let me say I actually love this product. I think it tastes great and it's the only vegan protein powder that my body really hasn't had any adverse effects from. Ideally, I could get this product on a reliable basis for my workout schedule. But the reason I'm leaving a 3-star review is that their shipping process is an absolute nightmare from start to finish. Their standard shipping window says 3 to 7 days, but I have never once received a shipment from them in under 15 days. On top of that, for the Chicago area at least, they use UPS Mail Innovations for delivery; meaning UPS delivers the package to a USPS regional facility that then proceeds to either: A.) Have the package sit at their facility for ~5 days minimum or B.) Lose the package entirely to the point where neither UPS nor USPS can locate the package and both refuse to help. The latter has happened to me with 2 different orders now. The insult to injury here is California Performance charges $5 for this. Their support is also only reachable via email. All in all, amazing product; but good luck getting it with any regular schedule or consistency, even on a subscription.




