Caliber CollisionReviews of calibercollision.com

Minor scrape/dent = 14-day repair.

Definitely bad! My truck was struck by another car and the insurance handling the matter recommended Caliper. Got my truck back with a ton of scratches and damage to the rear view mirror on the opposite side of the collision. They tried to buff out all the damage. Honestly seems like someone decided to take the truck on a joy ride in the woods. AVIOD this place!!

Went to have repairs done at the shop at 4080 Rev Drive in Cincinnati that was recommended by Geico. Upon pickup of the vehicle, the OEM Reader was stuck in the car, the horn did not work, and the bumper was sticking in the driveway. Upon family emergency, I had to leave the vehicle and was unable to bring it to the shop promptly. I did call and spoke with the manager over the phone at the time however, had to deal with an estate and death in the family. Upon returning, I brought the car in, granted, it was 4 months of a timeframe, but I still expected them to bolt back in the bumper. I tried to explain to them that I already told them about the bolts and they refused to fix them. The paint is coming off where they repaired. The front desk clerk was beyond rude and told me to stop yelling at her when all I did was try to explain the situation. Geico was of course no help either. I do not recommend anyone take any vehicle for repairs. They are useless and did a horrible job.

Took my wife's car in for some fairly simple body work and paint (Calibers in Blacksburg VA). When they told us it was ready I was shocked to see the terrible body work and paint job. Pinholes in the bondo, uneven surface, lots of solvent pop and trash in the paint. The service writer who wrote up the car was quite rude (especially to my wife, which I cannot tolerate) but finally admitted that they did a terrible job and said they'd do it completely over. He then reported to our insurance company that the work was quite satisfactory, but that we had rejected it and "demanded" they redo it. (I cannot tolerate such blatant lies.) Two weeks later they told us it was ready. We were out of town so went to pick it up a few days later ... only to find that it was NOT finished. So when we finally picked it up, we were again shocked to realize that the body work was EVEN WORSE than before, they had introduced a NEW DENT to the side of the car, and the paint was uneven and DOES NOT MATCH the original. We are so disgusted we will never do business with them again and will recommend to our insurance that they remove Caliber from their list of approved body shops. Our daughter works for another national insurance company, and we're asking them to do the same.

I took my Audi to Caliber Collision in Seaside, CA. It was the absolute WORST experience. My car repair was originally supposed to take 2 weeks. I dropped it off the second week in February and PICKED IT UP TODAY, JUNE 20th. They tried to have me pick it up in March but they had completed a BOTCHED paint job, there were paint splatters inside of my car...it literally looked like a two year old had painted my car....not only that, but they replaced my back window shield with a warped one, I still had cracks and scratches all over my car that were not repaired. I sent pictures of their "completed" job to my insurance company and was told the next day to bring it back in and they would basically start the entire job all over again. While the status of the paint job and repairs was significantly better when I picked up my car today (almost 4 months later), I am still very upset with the mistakes and sloppy work, including a clear spray that they put on the outside of my car, but left the doors open while spraying, and now the console is covered with a dull residue that will not come off. There are still paint splatters and dry paint drops throughout the exterior of my car as well as unrepaired dents and scratches. While I have been very patient and accommodating, I was told today that they will not fix anything else and I will need to file a new insurance claim and take it somewhere else to clean up their messes. I WOULD NEVER RECOMMEND THIS AUTO SHOP TO ANYONE...EVER. On a positive note, Ramon was respectful and tried to get get my car cleaned up, but I just do not believe they have qualified workers, especially when it comes to painting and details.

I went to pick up my car for the 2nd time. It looks much better. They wanted me to sign saying I was given notice and approved increase in estimate. I balked bc no one told me and I don't believe my insurance should have to pay for more when they had sufficient time to do the job. I talked to Amador and Larry and was fine not signing. I was not happy dealing with both locations of Caliber. 190th tried to tell me that the inability to close the sunroof was normal when I returned it the first time. Idk if it's because I'm a woman but I felt like no urgency or accuracy was involved. My car was at C from Mid March until Last week of May before they decided to see if I would take the car without the new headliner. During this time, they did the bare minimum. The car was given back to me in such a joke of a state (wavy lines, dents, missing screws, scratches, items not replaced, dirt, sunroof stuck). The car went back to C on May 28. I got it back today June 20. I've been paying for rental cars this whole time. I could have saved so much money if the process in their end was better. I would not recommend Caliber to anyone. And noticed my car is making weird noises from the engine so I need to have it sent back AGAIN!

This is unfortunately the second time I have had to deal with Caliber Collision. They are a preferred vendor for my insurance, so the claims specialist me to them for my claim. I called and tried to get in for a simple estimate to see if my daughter's car was totaled or not. They offer free estimates according to their website. When I asked for and estimate I got 2 different answers. One said they wouldn't work with me at all as the insurance company needed to do the quote first. The insurance company told me they could do the estimate first. The other shop I called said because I had state farm they couldn't get me in until August. Basically, the companies' processes have me in an impossible loop. I need a quote to see if my car is totaled. They won't give me a quote until they can get my car in for work. A little cart before the horse in the case of Hail damage. I asked the location that denied giving me a quote flat out after hearing my insurance. I asked if I was a paying cash customer would you give me a free quote and they said yes. So why can't I even get an initial quote from them. I can see that they may not get any money from me in the end, but they are a preferred vendor with the insurance company because they get so many referrals. That is the tradeoff for the pipeline of work the company provides. I won't even go into the 6 month process I had to go thru with this company 9 years ago with my other vehicle.

(Should be ZERO stars ). one of the WORST repairs I have seen done, & I have worked in the automotive field at one time. very shoddy work visibly in multiple areas, cost cutting measures done, no care nor concern taken by staff. over 1/4" & larger gap between fender & hood, door molding paint flaking off & adhesive tape visible, another body molding bent, front bumper fascia not replaced with OEM as was told originally to be done but refinishing attempted with visible pitting in multiple areas painted over, large bolts used in attempt to attach fender liner to fender ( one already fell out later in day of vehicle pick up ) & not matching OEM, left fascia misaligned at least over 1/4" ( very noticeable), one area @ A-pillar never repaired, windshield washer fluid tank not attached, just dropped in to rattle around, & fluid runs out to ground ( either broken, or hoses missing or not attached ), door handle pocket protector is painted around edges. I wonder with this much poor work seen what else is hidden that has been glossed over and/or not even done. Caliber claims their collision staff are trained & certified ?? load of b.....!!