Caliber CollisionReviews of calibercollision.com

**Review of Caliber Collision** I recently had a frustrating experience with Caliber Collision that I feel compelled to share. I brought my vehicle in for repairs, initially hopeful after hearing about their reputation. However, my experience was far from what I expected. From the start, the timeline for the repair was poorly managed. I was given an estimated completion date, but as that date approached, I received no communication regarding the status of my vehicle aside from inaccurate automated messages. I had to make multiple calls to get updates, but each time, I was met with vague responses and no clear answers. My car ended up being at the shop for over six weeks, which was far longer than I anticipated. What made matters worse was the lack of regular communication from the staff. I felt like I was left in the dark about my car’s progress, which only added to my frustration. It was incredibly inconvenient, and I had to rearrange my plans multiple times due to the uncertainty surrounding when I would finally receive my vehicle. To top it all off, when I finally got my car back, I discovered that my gas cap had been broken during the repair process. This was the last straw for me. Instead of feeling relieved to have my car back, I was left dealing with an additional issue that I hadn’t had before bringing it in. Overall, my experience with Caliber Collision was disappointing due to poor communication, extended wait times, and damage to my vehicle. I expected a much higher level of service, and unfortunately, I cannot recommend this shop based on my experience.

The 423 location in Frisco TX it takes 4 weeks to get a vehicle repaired ( simple dent ) the staff seem to be high (drugs) or generally incompetent. Seriously ya'll suck

Steer clear of this place at all costs. You will do better elsewhere. Here is my experience with this place. I took my truck to be repaired. First Geico paid them to re-decal the truck, and they informed me that they were not able to get the decal. So you did not refund the money for that work to either Geico or me. My truck has a Lund Tonneau cover which when you repaired the truck was removed and placed back on wrong. Omar, who was handling my repairs, advised that the cover was not removed at all. That they had taped over the cover. The cover has been on the truck for over 15-years, I drive off and on the highway the cover flies off the back and thank God it held on to one side of the truck or it would have potentially hit another vehicle causing more damage. After calling them I was advised that it was not their problem and they could do nothing. The cover had to be opened to be able to remove the decal that came to the top of the bed. The pictures show it. So when they placed the cover back they did not secure it. Do your research before you visit these people.

Caliber Collision 4801 Crossing Ct Fredericksburg VA 22407 This has been an awful experience from the start. When I came in, I explained that I was doing a large amount of repairs on my home and did not want my vehicle tied up for more than 10 days as it would impact my family and a very negative fashion. I was not going to leave the vehicle unless it was guaranteed that I would have it back. Also when I made the initial appointment, I stated that I was only coming in for an estimate. Did not intend to leave my vehicle if they couldn’t give me a safe estimate. When they said they would not just do an estimate that the vehicle had to stay and wait for Parts. I told them I would just go someplace else so they called the technician from the back to speak to me – Rich who walked out to my truck with me, looked at the damage. He said in no uncertain terms it would be back in 10 days . Here I am now 8 days after the vehicle was supposed to be back in my hands and I’m getting a call that the decals they told me they had previously now suddenly they don’t have them. They were kind enough to tell me that I could accept this partial work and exceptionally poor customer service, but I’m certain they’re going to accept 100% payment from the insurance company. Clearly, I’m going to contact my insurance company because I don’t trust these guys and they are exceptionally shady. I would advise everyone else to avoid doing business with them . As a sidenote, my wife has used Caliber Collision over on Lafayette before, and they did a great job and they didn’t have any drama. It’s clearly this shop and the people there.

Although the Body work and paint job on my Jeep Wrangler were done well; their Lifetime Warranty is Basically WORTHLESS. They had to install a new shock on the driver side that was NOT installed properly and could have been very dangerous. The shock became completely disconnected from the frame of the Jeep and the bolt fell out. The shock itself was fine. It was simply NOT installed properly and not torqued down sufficiently so it became disconnected from the frame. At which point the Jeep signaled a "Traction Control" error and the onboard computer shut the power down. If properly tightening down a bolt is NOT workmanship, then I don't know what is. CALIBER's REGIONAL MANAGER decided that they would NOT EVEN REINSTALL THE SHOCK. They denied it was their fault.. There is NO WAY A SHOCK becomes disconnected from the Jeep unless it was NOT INSTALLED PROPERLY. I AM A VERY DISSATISFIED CUSTOMER!!

Caliber Collision 8312 Canyon Rd E Puyallup WA. 98372 All I needed was a radiator. What a nightmare. Because the radiator was not replaced I am financially, emotionally destroyed. 1. Negligent of repair 2. Negligent supervision 3.Unrepaired damaged - still under warranty 4.Improperly repaired damaged radiator 5.Returned my car in defective condition 6.Retuned my car in Dangerous and UnSafe condition 7. Reoccurring radiator over heating having to return to KIA service department because of caliber collision negligent 8.False Representation - I was told that my car was towed to KIA of Tacoma because there was a oil and water mix and the rod was damaged. My car should have been towed July 3rd.Caliber Collision had my car parked in their gated parking lot for 19 days my insurance coverage for a car rental expired and I had to pay for the enterprise car rental out of my pocket. I am experiencing financial hardship because I can't drive my car to go work that is if I had a job. I am now at KIA service department where I am told that the head gasket is blown because the radiator was Not replaced correctly. I am so very distressed. I have a job interview Monday morning and I don't have my car and I can't get a rental because my insurance coverage expired. I need compensation.

Caliber Downtown Raleigh 1319 Capital Blvd Raleigh, NC 27603 Got my car back and someone had stolen my cheap sunglasses and rooted through my things. Why did you go through all my stuff? The repair wasn’t done when they said it was. They hadn’t done most of the work. The GM came out and tried to gaslight me, telling me over and over that I had regular wear and tear that didn’t involve my insurance claim. Wrong. Suspiciously, they cracked the first windshield they tried to install and this seems to me like an attempt to recoup that lost money. I had to wait another two weeks for my car after the GM’s attempt to brush me off. The guy who managed my repair was very nice and I have nothing bad to say about him, just the GM and whoever went through all my stuff. In the end, my car looks fixed now - but I can’t recommend this shop.

These people tried to charge my elderly mother with a Cadillac over $1,000 for a simple job. She left and went to another Reputable Collision place and they could do the job for $150 and this place has been in business for decades before CALIBER was even a thing. They see a woman and she had a stroke not gonna get into details so she can't communicate right so they take advantage. Not on my watch might wanna be careful about how you conduct business cause us Forecon USMC combat vets don't play that B$.