Caliber CollisionReviews of calibercollision.com

The office manager/front desk person, Maria Arias Velasco, is the sunshine on a dark cloudy day. In the scheme of tow trucks & logistics my 2024 Lyriq was lost. Maria "baby sat" me thru a disturbing time & helped find my injured beast ,,,,,,,, always with a smile. If I had a business, I would steal her away at any cost. You can teach job functions but common sense & the psychology of dealing with stressed people comes from within. HONORABLE MENTION: Brandon Gobright, service advisor is very knowledgeable, patient & explains things clearly. I was confident that the repairs would be first class but damage to the electrical system required a GM certified Cadillac dealer to perform the operations.

Antonio made my experience Great at caliber collision!! He kept me update to date with the status of my vehicle. Antonio went above and beyond to make sure was care was ready before I drive into the medical center daily for work and expressed my concerns “that I’m used to driving my car” Antonio customer service was “exceptional” Thank you for your excellent service!!! Felicia

Was referred to Caliber Collision by Geico after my car was hit and damaged in California. Original service communication with Brandy, Rosa and Service Advisor Adam in Arizona was professional, personable and efficient. Follow-up communication with Service Advisor Adam was timely and excellent. I indicated that I needed my car to drive back over to California sooner than the original completion date. And, WOW, did Adam and his team come through big time! I received my repaired car back in one week less than the original quote! And the damaged area was repaired in a beautifully professional manner. The overall outstanding level of service attitude and pride in getting the job done in an exceptional manner was very evident and very much appreciated. Very impressive. After my exceptionally good experience at this local business, I have no hesitation in highly recommending them for future collision repair needs. Job well done! Thank you so much!!

The car repair was done wonderfully! The work is done by professionals! You can't see any damage after their repair! I especially want to highlight the staff, who are very polite and understanding. The girl who places orders understands the whole process and is very kind. I left with a repaired car in complete delight! I recommend everyone to contact them!

Came in today with a hood emblem I had purchased and they had it installed in less than 5 minutes. Great location in Grayslake with exceptional people.

Prompt honest customer service and they deal directly with the insurance company so you don't have too!

Service was amazing received car back in a timely manner. Cory the GM was on top of everything as well as Craig with Communication. I knew what was being done and when. Highly recommend taking your vehicle to caliber collision for any repairs! We will definitely be back if ever needed!

We were so pleased with the service provided for a minor repair..they were very professional, great with communicating with us on the progress and courteous. My Van looks like it's brand new. I would highly recommend them.