Caliber CollisionReviews of calibercollision.com

What a horrendous experience. On my first call, Danny assured my repair would begin once the estimate was done. At intake/drop off, I sat in seat showing dashboard alarms and steering wheel as my primary concerns - minimal body damage. I checked in at 1 week - 'it's in the paint shop' .... 2 weeks, 'it's in the paint shop' ... 3 weeks later.... 'missing parts...' After almost 4 weeks, 'ready.' I start it up and the all alarms are still going off! Lots of scrambling, computer interrogation and resets, 'all fixed.' I start to drive out and realize the steering wheel is still skewed to 11 o'clock! Response? 'Looks like it needs alignment....' Off to an outside mechanic to replace a bent wheel arm and realignment. 'Ready' again. Apparently, there've been a lot of test drives - my quarter tank is on fumes. Straight to gas station and the gas nozzle won't go in. Blocked. (Damage was at left rear tire below gas tank.) Back, again to 'charmed' again by the rude and sarcastic Danny who passive aggressively delays my request for manager contact information by wandering around the office from room to room, fiddling with the printer etc. When I ask if she could just write the number on a piece of paper, she snarls she is not at my 'beckon call,' scribbles on a post-it and shoves it at me. By now the incompetent manager Joseph is back at my truck saying, 'never saw that before.' He comes back later and tells me it's full of ice. Who knows how these clowns managed to get water into my gas fuel access and then freeze it. His solution? 'We'll just put a heat gun on it.' When I questioned, 'Heat gun... gas tank?' he snarked, 'we know what we're doing!' Really? My truck disappears again, later to return with Joseph's dismissive report that he used an awl to dig the ice out.... Once Caliber had my truck captive, I got nothing but sarcasm, impatience and rude dismissive behaviors on top of incompetence. No acknowledgements or apologies ever for incredibly poor service. I later spoke to a mechanic friend who asked if was a different local Caliber shop he had suspicions about. When I said, 'Owings' he said - 'Oh, even worse.' AVOID CALIBER AT ALL COSTS EVEN IF YOUR INSURANCE COMPANY SENDS YOU THERE. YOU HAVE A CHOICE AND CALIBER IS NOT A GOOD ONE...BE WARNED.

I took my 2005 Honda Pilot here because of a claim of attempted theft. They only had to fix the driver's side door. They called me to pick up my vehicle, and it wouldn't start. They told me my car wouldn't start when I left it with them, which is a lie. I drove my car to Caliver Collision. Apart from this, I had to contact my insurance and then took it back to them. When I picked it up, to my surprise, my seats had been replaced with old and broken ones. I complained and spoke to Antony, the manager, but they refused to explain what happened. In conclusion, if you take your car to this workshop, take photos of the interior and exterior because if your car is old and the parts are no longer sold, someone who works there will steal the good parts and replace them with old ones. This workshop is not to be trusted.

If I could give a lower score I would. Fortunately, I have to give a star as the lowest score possible to give for their poor repair jobs and cutting corners on repairs. A word of warning to all consumers to stay far away from them as possible. They will refuse to own up to their short cuts on repairs even when you point it out to them.

This is regarding caliber in hope mills NC. The woman I spoke with on the phone had ZERO customer service skills and after laughing at me, proceeded to hang op the phone on me and end the call. After calling back to file a complaint the manager made several excuses for the rude customer service. I will never do business here again.

MY CAR HAS BEEN THERE A MONTH GOING ON 2 AND AFTER READING THESE REVIEWS MAKES ME WONDER ABOUT GETTING IT BACK ....GO SOMEWHERE ELSE THESE GUYS ARE SO SO SO SLOW IVE SEEN POND WATER MOVE FASTER THEN THIS!!!!! (POND WATER DOES NOT MOVE , ITS STAGNENT)

If I could give this body shop zero stars, I would. They did a horrible job completing work on my vehicle, it took them months to return it, they returned my car dirty with marks that weren't previously on it. They were clearly using my car for personal use because I found a ladies personal item jammed between the seats. Totally unprofessional, shame on you Caliber Collision in Shorewood

Awful customer service. Said they would give twice weekly updates on vehicle. No updates. Nobody answers the phone. Went through national:parent customer service and barely got any information. Estimated claim tripled, then went up another $5k. Now claiming I have your pay to get the car back because the disassembled to make estimate.

I am writing on behalf of myself and my mother, a formal complaint against Caliber Collision located at 15833 Bear Valley Road, Hesperia, CA 92345 (Phone: 760-947-8158). Our concerns are: The shop initially quoted an 8-day repair time for extensive front-end damage. However, it has now been 75 days, and our vehicle is still not repaired. We were told twice that our vehicle was ready for pickup, only to find upon arrival that it wasn't ready. This has caused significant inconvenience and wasted time. The shop attempted to release the vehicle to us with a known airbag issue. They insisted that we drive the vehicle until the necessary part was ready, potentially putting our lives at risk. Despite my mother (primary vehicle owner) designating me as the main point of contact due to her advanced age, the shop refuses to communicate with me. This violates our right to designate a representative as per California law. We've noticed inconsistencies in the repair estimates provided by the shop. Due to this prolonged repair process and lack of transportation, I have lost my job, causing significant financial hardship. The attempt to release a vehicle with a known airbag malfunction is a severe violation of safety standards and ethical practices in the automotive repair industry. This action, along with the other issues, appears to violate several aspects of the Automotive Repair Act and consumer protection laws. We request a thorough investigation into Caliber Collision's practices, particularly their willingness to release a vehicle with known safety issues. This behavior not only violates repair standards but also potentially endangers lives. Our insurance company has paid $8,900 for the repairs. However, given the extended timeframe, safety violations, communication issues, and the impact on my employment, we believe additional compensation and corrective action are warranted. We look forward to your prompt response and assistance in addressing these serious concerns