Caliber CollisionReviews of calibercollision.com

The Calliber Collision in Lehigh Acres, FL is the worst. They need to change their manager. He doesn’t want to work. Only creat paperwork and there are so many great body shops and lower costs excellent mechanics in the area to go to.

I went to caliber collision in Pensacola FL. I dealt with April. Work was so bad that we refused to sign when we signed when we picked it up the lady said either sign and get your car or don't and we'll send it to an auction. So we signed horrible paint job and headlight bulbs aren't working. When we brought the car up showing the paint was mismatching real bad with the post vehicle inspection from another company me and my wife were trespassed and threatened to never go back or be arrested. My insurance company progressive seeing how horrible the stuff is so they're battling I'm trying to get their money back and now I'm allowed to go to a different Auto body shop of my choosing so they're at least some good out of it do not use the shop and stay away from April and Megan like your life depend on it

We have had the worst experience we have ever had with a body shop. Wanted to give a warning to future customers. Get everything in writing. They will tell you anything to get your business then hold your vehicle hostage.

the job was incomplete light wasn't working a lot of areas not lined up paint looks ok n most spots they big time cheaped out on job have pics on yelp silver Cadillac deer ran out in front of me wasn't able to thourolly look it over because my ride was in a hurry i trusted them that was a huge mistake thinking about a Lawer at this point still smell coolant air cons making a noise now they suppose worked on that in fond du lac wis

Stay away from this shop! If you want good service and your repairs done right go elsewhere, even if the insurance company lists this shop as a preferred body shop. I am disgusted that the insurance company has them as preferred due to the shit show shop they are. They did such an awful job on my 2019 Blazer RS, it was 2 weeks longer than I was initially told the repairs would take. Then the service guy informed me he would return the vehicle to my place of employment which is 5 minutes away by 3:30 after having it a week longer than expected. When I called after he didn't show up I was informed by the other service guy that he left for the day. He proceeded to inform me that my car had to be painted for a 3rd time because it didn't come out to the managers expectations. Then I had to wait another whole week for it to be finished. Once I received the car back it was raining and the car backend was dirty and wet, I didn't get a good look at it till a few days later. It was horrible, and they didn't even remove the tape from the window, which I still can't get off between the window and tailgate. The paint job is bumpy and wavy, the inside of the tailgate wasn't even fixed. It has paint runs and doesn't match the rest of the original factory paint job. It looks like a paint job done by a child. Horrible!! I was informed that the request for a review would be sent over and he proceeded to tell me that his mother taught him if "he had nothing nice to say, to not say anything at all." It was clear he knew what a shitty job and service I was provided to express that quote to me. When it was returned my vehicle had more than 200 miles on it then when I dropped it off, so my assumption would be it was out for a joy ride considering the shop was less than 5 miles from my job. I am absolutely disgusted with this "preferred body shop" and would ever allow them to touch another vehicle of mine ever!! STAY AWAY FROM THE SHIT SHOW!!!

I had my SUV repaired at Caliber in late July after being struck by a drunk driver on the parkway. After picking it up in early August, I gave a glowing review in response to their email request. However, upon returning to sign final papers and address an unfixed taillight (which they never fixed), I discovered that all my truck mats were missing. When I went inside, an employee greeted me with, "Hi, you really f**ked me with that review." I was taken aback, as I had only written positive things and hadn't mentioned the taillight or the missing mats. He refused to explain what was wrong with my review and tried to change the subject. Eventually, they admitted to losing the mats (which were visibly present in the "before" photos) and agreed to replace them. After a month passed, they claimed the mats were on backorder for my 2022 truck. I waited patiently for two more months, but still no mats. Frustrated, I found ( in less than 5 minutes) and ordered the mats online myself. They arrived within two days! I showed the employee the invoice in October and was promised reimbursement. November passed, then December, with no reimbursement. They claimed a check was mailed (which I never received), and then offered a gift card. When I went to pick it up, they didn't have it. Finally, after seven months of waiting, I received my reimbursement this week in February. This has been one of the worst customer service experiences I've ever had. The staff was rude, the work was incomplete, and their attitude was arrogant and dismissive. Only Manager Marvin seemed to care and take action. I DO NOT recommend this company unless you wanted to be treated like you don't matter.

The Caliber Collision location was slick. They insisted on dropping off my Jeep at home and offering to return the rental car. Never ever do that. A 10 min trip took well over 2 hrs AFTER the sun was down. I was unable to carefully look at the repair work. Caliber Collision DID NOT do the work promised in replacing the left front fender and bumper. I gave them a favorable review earlier only looking at 2 obvious repairs- I now know why they were so eager to return the car late in the day on a Friday 10 days earlier than promised. Do not trust this company and take your vehicle to a small privately owned shop where they actually care. Caliber Collision is too big now and in bed with the insurance companies to do the least amount of work and not what was promised. Very disappointed and unhappy.

Jupiter FL. Old Dixie Hwy location- I brought my truck to Caliber Collision for a minor repair. "AJ" at Caliber called me and quoted a price of $1,360. This seemed high for the repair, but based on their reviews, I trusted them (big mistake). I told them that if the total cost was $1,360, they could proceed with the repair. However, when I arrived to pick up my truck, the receptionist presented me with a bill for **$2,135**—almost **double** the quoted price! "AJ" admitted that he originally told me the repair would cost $1,360 but then claimed he had "forgotten about labor costs" when providing the quote. At no point did he call to inform me of the price increase, nor did he obtain my authorization for the additional charges. When confronted, they admitted their mistake and simply said, **"Sorry, it was our mistake."** I made it clear that I was now being forced to pay nearly double the agreed-upon price for **their** mistake. Caliber Collision refused to release my truck or keys until I paid the full **$2,135**—despite their failure to disclose the additional charges in advance. I am now opening an investigation with the **Jupiter Police Department** regarding this situation due to possible legal violations, including: - **Unsolicited Services Rule** - **Contracts and Agreements Violations** - **Fraud or Deception** I will update on further information provided by the police department investigation.