Caliber CollisionReviews of calibercollision.com

67 days Caliber Collision had my car. Even worse, the quality at delivery was unacceptable. The car was returned filthy and there are multiple issues that still need to be fixed properly: • Rear view mirror housing not installed correctly • Sunroof does not work correctly • Heated rear seats no longer work • Rear passenger door doesn't unlock • Rear passenger door alignment is off and sticks out noticeably • Rear window brake light not installed correctly • Alignment is off, the car pulls to the right when accelerating I tried to reach corporate for help, but no response. I was referred to Caliber's Community Manager who did nothing to help. Take your business elsewhere.

I would avoid this location and likely Caliber Collision in general. I have been working with them since 12/25/25 and my car is still not fully fixed. All follow-up communication has been done by me; they have not reached out to me once about updates. Their customer service is essentially non-existent. On 1/8/26 they were supposed to fix my car, they had me drop it off and then failed to tell me that one of the parts they ordered was defective. They didn’t even reach out to tell me to come pick it up and bring it back another day - I had to call them. I brought it back to be fixed a week later, on 1/13/26, and the mirror is still defective and will not move up or down. I was told that they would call me when the new mirror is in, but I haven’t heard from anyone since I brought it in on 1/22/26. I already emailed their Community Manager, but based on my experience, I don’t expect much follow up or a remedy to this situation.

HARASSING SPAM ILLEGAL. They will not stop harassing and spam calling you incessantly. Even if you’re on the do not call list they will still harass you. This is highly illegal and against many telemarketing laws. Reporting to BBB

Their receptionist Andrea(pretty sure) can't do her job correctly and keep things organized. The policies they have contradict themselves and I wouldn't recommend them to anyone!!

Absolute garbage. I haven’t even received my vehicle yet. They’ve pushed the completion date back several times citing vendor issues, “parts guy” didn’t do his job and verify correct parts, “next in line for paint” literally seven times, and it STILL isn’t painted, and now “we didn’t order all the parts we needed, it will be another week”. I have paid for my insurance, and my deductible, therefore I am PAYING them to do what THEY claimed to be able to do in a timely manner. We hit a deer November 14 with front end and driver fender damage including the radiator, this was NOT a complicated job. The hardest part was paint. Tomorrow is Christmas, I won’t see the car again until MAYBE Monday IF they get the parts. Never, I repeat, EVER, use this company. Stay local, avoid this national franchise at ALL costs. I will be getting the car evaluated by another outfit to ensure the work done is satisfactory, if it’s garbage workmanship I will update with that review also. I need to receive the vehicle first though. Not sure I’ll see it again at this point…sarcastic, but honest feeling.

I started to take my car here, till I noticed two employees getting high outside together. The short guy, Cody? Was extremely high and unprofessional to his coworkers/employees. Sad you can get high on the job, in that case. Can I apply too?

My daughter‘s vehicle is in the Silver Spring location. My daughter was supposed to get her vehicle back tomorrow but instead received a phone call stating they wrecked her vehicle in the shop. 2025 Honda Civic. The supervisor lied and told me it was just a blown tire, but instead it’s a suspension and other damage.

I struck a deer a few weeks ago and filed an insurance claim with Progressive Insurance. Progressive insurance recommended Caliber Collision of Murfreesboro, TN as one of their partner repair shops. I took my vehicle to Caliber Collision on 10/07/2025 for a scheduled repair and/or estimate. I arrived at the location and met the nice lady working the front desk. She had me fill out documentation for the repair. She then sent me outside with David (a technician) to view the damages to my vehicle. David claims that my vehicle which was involved in a deer strike accident had “preexisting damage to the front bumper support”. I told him that I bought the vehicle with a clean title and there was no visible damage. He said that I would need to repair damage that he considered to be preexisting before he’d fix my vehicle. He said $2000 for the preexisting damage and there’s already a $2000 deductible. I asked for a written estimate and he refused to give me one. He literally told me to go try a small, privately owned shop and gave 2 recommendations. I’m very disappointed with Caliber Collision. IMO they have conflict of interests with Progressive Insurance and Copart. Caliber Collision violated my consumer protection rights as I was sent to their shop by my insurance company. I will file a consumer protection complaint and file a complaint with my local BBB to start! Stay away from Caliber Collision service they will treat you like you’re a nuisance instead of a customer!