Caliber CollisionReviews of calibercollision.com

I was T-boned in my 1999 Corvette in 2017. The wrecker took it to Caliber Collision in Greenville, SC. who did the repairs. (As an aside, USAA was our insurance company and has been the most wonderful company who actually stands by their customers). ALL the driver's side was replaced by Caliber Collision. Within a month or so, I took her back due to an "air leak" in the drivers' window. It was adjusted numerous times and still continued to leak air. She was always garaged (and driven with continued air leak; at some time it seemed useless to complain until a few years later when we were in the process of building a home in Ocala, Fl. We left her with our son in Largo, Fl. where she was left outside, with a cover. Our son called us a month or so later and said he had found mildew and wet carpet on the driver's side. We bought a 2nd cover (placed on top of the 1st) and left her there for another few weeks. At that time, we were living in our MH waiting for our house to be finished, brought her to our "lot", parked her under the awning with the 2 covers on her without any problems and drove her frequently. We moved into our house in March of 2020 and she was garaged (and spoiled as usual!). Not long after, in the early summer of 2020, I was driving her in a Florida "downpour". When I turned on my wipers, water began running down the driver's window. Back to Caliber Collision in Ocala. They "adjusted" the window alignment. The next time I drove her in the rain, the leak was worse. I took her back to Caliber. I won't bore you with the other 2 times I took her back but will say that every time they "adjusted" the window, she leaked worse in the next rain when the wipers were on "high". The most recent time was about a month ago: I was driving with my husband, the passenger, had my wipers on high: I could barely keep my eyes on the road while I was wiping rain running down my window and then found that the water was now dripping on my left foot at the same time. She was garaged for a month or so other than for a few quick trips to the store and to charge her batteries: Never in the rain: I had learned my lesson . We took her to Hudson Repair as I no longer trusted Caliber (with their "lifetime warranty"). They suggested that the windshield be removed and checked for a problem there but also recommended we take her back to Caliber (due to the expense - honesty at its best!). Took her to Caliber Collision yesterday and provided them with the entire history. Today, we talked with Craig, the Regional Manager (I think that was his title), who advised the "leak or more leaks" could be from numerous problems with seals, etc, not related to the accident or their repairs. He did mention the 'Cowling', (I think that is the spelling) may be the problem: (USAA paid the for that, according to my husband's call with them several weeks ago). Craig said they had no record of replacing the "cowling". We will check with USAA tomorrow. My response was that we have had leaks ever since their repairs. Each time, the leak (air originally, then moving to water) worsened after their "repair". Craig was somewhat defensive advising that due to her age, it could be seals, etc. He did not respond to the information we provided that this was not a problem UNTIL CC worked on her the first time right after the accident. And repeating, every time they worked on the air/rain leak it got worse. Now the driver's door is seriously out of line, which is easily seen by the naked eye; the "bonnet" at the drive's side is not fitting and can be "pushed down" with slight finger pressure. I would not recommend them to my worst enemy -- well maybe not. Long story short, while they did replace the entire right side of her, their "fix" has caused almost as many problems as they were initially presented with. Every time they have been allowed to touch her, they have made the initial problem worse. I don't know if it is poor workmanship to start with, a lack of caring about the continuing problems due to their incompetence, or a lack of care because she falls within their "lifetime guarantee". Craig told us today that if they had to pull off their "repairs" (the entire driver's side) and all they found was an "old, broken seal" it would cost us a small fortune. I'm betting if we allowed that, all they would find was an "old, broken seal" which of course we could not claim was a result of the accident (even though it may have been given the extreme damage). Duh!!! There is a water specialist in our area, but again, they will not take financial responsibility to have her inspected to find the problem. I am angry, frustrated and extremely displeased with their care, workmanship and failure to fix the problem over the past 4 years during which they had more than ample time to take care of. I would not recommend them to anyone.

Very bad experience with Caliber Collision and Liberty Mutual. 1) I own my car, I have collision. I sent an estimate to Liberty, submitted supplements and they sent back money. Then we choose a body shop (Caliber gave a mid-level estimate). I dropped it off to Caliber as self pay. I never gave them a policy number, wrote 'Self Pay' on the drop off form and never expected them to get involved with our insurance company, no reason to, we were 'Self Pay'. 2) Somehow Liberty finds our body shop and sends them a competitor estimate that is higher. Or Caliber got our policy number and found our information in Liberty's system. Either way, without informing us, the body shop disregards our original estimate, and creates a new estimate that is 43% higher but doesn't tell us. We don't find out until we pick it up and get an invoice. 2b) If the shop wanted to increase the cost 43% then they needed to call us and let us know before working on it right? If they did, we would have gotten our car out of there since we had other realistic estimates. 3) Liberty knew we were "Direction to pay" or direct pay. Caliber knew we were 'Self Pay' or 'Cash Pay'. I expected the service I requested when I dropped off at Caliber, Liberty had no right (or reason) to interfere with my shop of choice. No rational behind Liberty sending my body shop a higher estimate. And/or Caliber had no right to bypass us and, without informing us, ignore our 'Self Pay' directive and get our private info from 'the system' and throw away our estimate. 4) I think it was completely inappropriate for Liberty to let my shop have access to my private policy information like estimates, supplements, payment etc. I never gave Caliber my policy information and I don't know how these 2 companies got in touch with each to exchange so much private information. Now I'm getting bullied and harassed by Caliber who expects to get all the claim money. Not sure why they even know how much was paid out. Even if Caliber could legitimately explain the sudden 43% increase over the original estimate (for a simple bent door) it is still irrelevant. All the damage was perfectly visible to the estimator. Liberty blames their 'system' as if that justifies the unusual activity. I see this as very suspect and they refuse to take responsibility for this corrupted process. As the customer, I had no chance to put a stop to the work or get my car out. These companies have told me to pay whatever the shop decides, even though the shop gave me an estimate before I dropped it off. I no longer have any trust in either of these companies and would never do business with them again. I suggest you avoid them altogether.

I visited your Portsmouth center and was very angry because so many employees were not wearing masks!!!

I was in an accident 10/30/2020 and I did not get me truck by until 1/2021 and for those 2 months I had to keep calling to ask when my truck would be ready. I received generic text messages about 2 times each month. When I went to pick up my truck my passenger door was not put on correctly so I had to bring it back, so I pick it up again and every time I made a turn my interior light would flash so I take it back and this morning I go out for coffee and when I make a turn the interior lights are still flashing. I will never take my truck to this place again. I feel like the tech does not know what he is doing or they are using some cheap way to put a bandaid on this problem and it’s not working. I am truly pissed off with this rip off place and I will let my insurance company know never to recommend this place!!!

Jacksonville/Orange Park FL Horrible. I had my car worked on here. Right before the holidays. I'm told my vehicle will be completed on this date. I am asked to come to pick up the car. I took the time from work as the repair shop was 40 mins from me. I arrive and then I'm told it is not finished. Why was I told it was? I'm bothered and the people at caliber say they will bring me the car the next day. AWESOME! I did not want to take another day off so soon. The next day I'm told they won't bring the car and I needed to come to get it as the rental was no longer covered if I didn't. . At this time my car is not finished. They didn't order all of the parts needed to complete the job. Not so. Took an additional week. Not the end of the world. It's the end of the year. I drive up there taking more time from my employment. I look at the car and it still is not completed. One of the fog lights is out. It is a luxury car at that. This was the situation back at the beginning of December. Currently, it is Mid Jan and nothing has changed. I'm told that the part was ordered. But it was the wrong part. The correct part was ordered. But they seemed to have misplaced it. The worst part is I already paid my deductible, and this is the work of 2 shops. Not just one. I was sent to the one closest to where I live to put the part on that the first shop forgot to replace. Now, this shop can't find the part of the person who has it. I'm included in their email chain about it but there's no news about any of it. I would NEVER EVER recommend this group to anyone. Unless they are looking for a similar experience. I think I know why my work wasn't done correctly, kept in the loop, and no words about it. Take a guess.... And I have receipts too. I can show you the proof!!

The faceless lie is what this workshop should be called another date to pick up my car and nothing, one lie after the other comes back, we will see what they say on Wednesday that is the next date they gave me, I do not think I am going through this that impotence In front of so much inefficiency, for something that the insurance already knows that it was not something serious and I do not know what objective this is happening when not finishing a simple job, more than 2 months due to a simple crash from behind. La mentira sin rostro es como se deberia llamar este taller otra fecha para recoger mi carro y nada, vuelve una mentira tras la otra, veremos que dicen el miércoles que es la proxima fecha que me dieron ellos, no creo estar pasando por esto que impotencia delante de tanta ineficiencia, por algo que ya el seguro sabe que no fue algo grave y no se que objetivo tiene esto que este pasando al no terminar un simple trabajo, mas de 2 meses por un simple choque por detras.

THEFT and DISASTER!! Do NOT use this Business!! From the moment we dropped off our truck, it’s been issue after issue! They told us a higher price after it was taken apart. When we asked them to please put the truck back together so we can take it to a different shop, we were told they broke something while taking it apart so it could not be put back together. They tried to charge an extra $1200 just to put the truck back into the condition we drove it in as. Now after having it for over a month we are having it towed to a different shop (when we drove it in) because they can’t put it back together. As we are waiting on the tow truck we check our belongings and the truck has been gone through and items are missing. So not only did they mess our truck up more than what it was, their employees have stolen over $1000 worth of stuff out of the truck (this is a work truck that had tools and equipment in it.) we figured since this is supposed to be a reputable company we wouldn’t have to worry about our belongings but we we’re definitely WRONG!!! Take you business somewhere else!

I went to the one in Whittier and they messed up my rear view camera and couldn't fix it this place sucks! Had to go elsewhere where to the it fix plus missed a few hours of work because of it!