Caliber CollisionReviews of calibercollision.com

Woah, the only reason I’m giving this company a single star is just so I can create a post. Original date of repair August 2021 Late day of repairs Dec 2021 Nearly a 6-month ordeal! The technicians may or may handle your repair if it’s more than one area you’ve pointed out & needs to get worked on. They’ll “forget” or get this….. cause more damage to your vehicle. Hoping you don’t notice or they’ll state the damage must have already been there. The fact that I took photos and videos prior to each repair is what saved me from being taking advantage of. I had two locations work on my car and hoping the second location would get things right. But yeah NOPE! Managers of the location were instructed to deal with me only and over see the repairs but of course that doesn’t happen. You’re left dealing with someone else and NEVER meeting this manager. All the back and fourth, PTO used, gas, voicemails, emails, texts messages, etc., I was only able to get compensated for a faction of my deductible. This is even me dealing with Corporate, Regional Mark or Shane(whomever is actually the Regional), and Steve Grimshaw(CEO). At the end Caliber’s greed lost more than just a customer. I will never refer them and I’ll definitely spread the word of how shady they are. Save yourselves from an extremely long headache!!!

Stopped by about a repair of my 2017 F150. I was asked if this was an insurance claim. I told him it was out of pocket. He told me they were only doing insurance claims. I told him I would take my business elsewhere, he then followed me outside and saw my truck, he said it was "too new" for them to work on because it was aluminum. If caliber wants to stay in business, they better learn to work on new cars, particularly if they are only interested in overcharging insurance companies.

Stopped by to have some minor scratches repair estimate on 12/4. Was asked if I had appointment, which I did not. Was not asked the last time there when I had my Mercedes repaired. Was then asked if it was self pay, to which I said yes. Didn’t seem interested in me after that. Told me I could come back 12/5 after 2. Really? So no one is available at all for the next 24 hours? Don’t think I’ll be returning and will not recommend any further. Sad.

Williamsburg, Va. 10/29/21 Uncaring and unprofessional! I had a scheduled appointment to estimate minor repair on my SUV; I arrived on time. The receptionist was friendly and recorded basic information: my name, Ph #, vehicle info, etc. I was told that the estimator would be with me "shortly" - this was repeated 2 or 3 more times. After 30 minutes, I was told the estimator would be "right with me." I left after 40 minutes without seeing an estimator or manager. If management won't treat potential customers with respect, they don't deserve my business. Check the better business bureau (BBB) customer reviews (2.8 of 5) before trusting Caliber Collision with your vehicle.

They Charged more than 2k to get my bumper fixed. they return my car after 30 days delay. Second day the bumper Fall off went back and i been told we will get back to you now i been waiting for 5 month nothing happened they keep ignoring me . Be carful do not go there they hire non- professional people I noticed that lots of people complaining about them to Consumer Bureau If you would like your car to be fixed in Mickey Mouse way with rudeness customer service then your welcome Normally I don’t do negative reviews but those people push me to the edge.

I was rear-ended in July 2021 and my insurance company arranged for repair service at Caliber. Caliber kept my car a couple of extra days during repair whereas the insurance stopped paying for it. Caliber was supposed to cover the excess cost of the delay ( I knew nothing of this as it was all behind the scenes). I returned the rental car and paid the bill then called the insurance company to ask why I had a balance. They informed me that caliber was supposed to pay the bill because they kept my car past a deadline. I called caliber and the receptionist said a manager would call me back. He never called. I had to visit caliber for an unrelated issue because a check engine light came on and the manager came around the corner and said: "Oh, you're here about the money"... No, it was for the warning light but his comment let me know that he recalled the issue. The manager stated they had been busy and he'd get back to me. Of course, he never called. I cannot recommend this place. Imagine if you take your car for repair and they don't finish on time and you get stuck with a large bill.

Not happy at all with this company. They were at least honest enough to tell me that the couldn't match my stock paint. So we agreed it would be best for me to pickup my car and bring it to another shop. Well evidently they reported to my insurance that my car was rusty and they wont work on rusty cars knowing that insurance wont cover rusty cars. Basically they LIED to my insurance company. My car is rust free and garage kept. At first I was impressed with their honesty but from what I learned today, they are liars. BE AWARE!!!! Do not trust this company!!! I should say this also, I went to the Caliber Collision in Murrieta. Very Very disappointed.

A driver sideswiped my car, while returning home from an errand. I looked online to find a reputable company to fix the needed repairs. I decided on Caliber Collision - Addison because of the great reviews and close proximity to my home. After sending an estimate request, I was contacted via phone and email. The Representative I dealt with was Korey Voss. We agreed to meet to look at my car. I pointed out the obvious damages and a few small paint chips (from rocks etc...). Korey assured me, that if I gave him the business, he would take care of those few chips as well, for doing business with Caliber. I returned from a trip to pick up my car. At this point, Caliber had my vehicle for 17 days. Korey delivered my car FILTHY!!! It was half washed, with the streaks of water still visible on my new painted hood, there was mixing compound behind the driver's side mirror. There were finger/hand prints on the mirrors themselves, along with white hand prints EMBEDDED on my driver's door panels and my driver's seat. Lastly - there was a dirty used utility towel on my passenger seat. This is LITERALLY - how Korey Voss handed over my car!!! Mind you, returning any car in this fashion is completely unacceptable, especially a white Mercedes-Benz E350 in excellent condition. I emailed my Insurance Claims Adjuster and copied Korey about the level of unprofessionalism displayed from this location. He agreed, and asked for a second chance to make it right. Against my better judgement, I gave him/them a second chance. This time Korey kept my car for another 9 days. He emailed to let me know that my car was available for pick-up. I picked up my car. It was 'freshly' washed this time around. My floor mats were still wet in the trunk of my car. The chips looked as if they were filled in with a crayon or white-out... Not to mention - the white swirl marks were still visible then and now. I emailed Korey after looking at the car the following day. Guess what? He didn't even care to reply back - Insert sad emoji face... :-( Korey's professionalism - A ZERO! Korey's attitude and professionalism when I picked up my car the first time - A DOUBLE ZERO!! In total, Caliber had my car for 26 days, nearly an entire month!!! I feel an obligation to enlighten others about my HORRIBLE experience at Caliber Collision - Addison. Clearly - they are ALL asleep at the wheels!!!