Caliber CollisionReviews of calibercollision.com

Following a wreck my insurance company recommended them. They have had my car for 5 months and I ggot another extension today. They may do good work I may never know. If you don't need your car then use them if you do, DONT!

I was rearended o 2/22/23. I called my insurance company and they recommended Caliber. The car was still drivable with a warning light on. On Friday 2/24/23 I was called they were sending over to the North Richland Hills place. I waited until the following Thursday, I heard nothing. After calling NRH they said they didn't have the vehicle and it went to Richland Hills. I called and finally was told it was totaled. The next day I asked for pictures to send to the Insurance company of the one liable. They sent me more pictures of the none damaged area from the accident than the area damaged. I was told it was totaled. I have now wasted almost 2 weeks. Insurance will only pay for a rental for 30 days not to mention the difficulty in getting a car right now. This place has poor communication and way over priced. If they can't handle the business in a timely manner that should let you know upfront. I would have taken it somewhere else.

Good evening Calliber Collision – My name is Mrs. Bell and you have had my 2016 Suburban for almost a month now as of 2/4/23. When I came to you I thought I was doing my car a favor, bringing it to reputable company who I had dealt with in the past and whom I knew would take care of my car in a timely manner. You guys took me in without an appointment and I felt oh so very grateful. That has turned into a nightmare, I feel I should have went somewhere else where Geico directed me to. Not one person has called me to update me about my vehicle, not one. I have called 3 times, myself, to get updates, as to the status of my car. You have in your notes that I was sent a text message on 2/13/23 that you were waiting on parts and my vehicle should be ready by 3/1, I never received said text message. When I called today and inquired if my vehicle would be ready by tomorrow I was now told my vehicle won’t be ready until mid March, maybe. Have y’all lost your damn minds! My insurance only covers my rental for 1 month so mid March pushes me almost 15 days past my rental date. Had one service advisor even bothered to call me and give me this update, nope, not at all. Not a freaking word from your company as I’ve had to call every single time. Today just pushed me over the edge with the incompetence I feel I am getting from your company. A phone call would have been decent in these last 30 days you have had my vehicle, but I have received nothing. You claim you sent a text message which I never received. I feel as if my vehicle is being held hostage by your company right now and I am pissed off and have every right to be. Communication is the forefront of any relationship, especially a customer service relationship. I just want my vehicle back. Someone could have let me know there was an issue with parts, but I have had nothing but silence from your company unless I call for an update. Today’s message was my last straw. I know there is nothing I can do but wait, but you guys have been completely unprofessional in how you have handled my transaction with you. Again, I thought you were saving me by taking my vehicle without an appointment and it has turned into an utter nightmare. Sincerely, Mrs. Bell. Wellington, FL location

Don’t do business with them! They are liars and won’t stand behind their work. Went to Brighton Collision for years and followed the manager to his new job. They ended up doing more damage to my truck than what the accident did.

Took car into Caliber Collision in Springdale, AR with a $756.15 estimate from our insurance adjuster. There was slight damage to the 2 doors on the passenger side. Later that week we get a call saying they will know more about what the cost will be after they take off the bumpers to assess the damage. I asked WHY? There was no damage on any bumper. They called later that day to tell us, by the way, your car was damaged in the hail storm 2 days earlier, sitting in their parking lot -- an act of God of course. So the next week, at the end of the week, I get a call saying the car should be ready that day. I call about 4pm after not hearing again -- and am told there is a problem because their repairs are $4175.35 -- a 550% INCREASE over the insurance adjuster's amount! REALLY?? And they are just now telling me there is a discrepancy? AFTER they do the work? Well, the next bill I see is for $3542.01. An hour later it is for $3848.21. And today when we FINALLY get our car back the bill is $3764.78. Something is NOT right...... I DO NOT recommend this company.

In late December 2022my wifes car 2020 toyota corolla was sideswiped while it was parked (driver door passenger door skin damage light to moderate damage)went through the insurance process of repairing. Long story short caliber collision upland ca auto repair was highly recommended at yelp, i sent pictures online quote roughly 4000 -5000 other auto body shops quoted similar price after all was said and done our insurance and( my wife registered owner of said vehicle)went with collision in upland after extensive evaluation collision finalized 2900 dollars at 6 days on 1-23-2022 now roughly 1 month later we are being extorted 10,000 dollars insurance I believe paying maximum of 5000 or so which would be barely reasonable but possible however collision is practicing fraudulent behavior Many of the shops are on BAR revoked license list

No option to post less than 1star. Don't waste your time or money going to these lying thieves. Had my car for 54 days to do 27 hours worth of work. Sold me used parts and did not even fix all damage from the accident. They said they were detailing my car and processing paperwork. That alone took 48 hours. My high school kid could have hung the parts and painted it in my garage in less than a week. ​They will never see my business again. ​service advisor lies and the manager swears to it. Never again.

If you want good and honest service, do not go to Caliber Collision in Lakeland, FL (2100 Griffin Road, 33810). We have had nothing but the run-around in working with this company. They kept our vehicle for almost 2 months for repairs. The associate we worked with, Jacob, indicated that our case was “thrown on his desk” and he therefore did not know how to properly take care of what the vehicle came in for. Wrong parts were ordered more than once, we were continuously given different days to come get the car, and a main issue related to the accident and reason the vehicle was brought in, was not addressed. We were told we would receive a call from the manager, Mark, and never did. Today, we were turned away, being told that the unresolved issue is due to a preexisting condition, though it was clearly explained at the initial drop off that it began as a result of the accident. Though Jacob stated that the company “dropped the ball” by not handling the issue from the start, he now stated that they were not responsible for the issue and would not help us any further. This experience was the worst we have ever had and the customer service completely lacked communication and transparency. I do not recommend this company to anyone. They are a major disappointment.