Caliber CollisionReviews of calibercollision.com

I was treated like a senile old lady. I may be 74, but trust me, I'm not senile. They upped the agreed price by thousands of dollars for repairs and didn't even have the courtesy to discuss it in a private room. Rather, they chose to humiliate me in the waiting room. The manager was rude and would not even answer me questions. Do they treat all senior citizens like 2nd had citizens or just women?

We have had my husbands truck at your Lake Jackson Texas location. We have been lied to over and over. They have had his truck for nearly 2 months. It has been excuse after excuse. They lied to us on more than one occasion. Our rental ran out a month in so we had to pay out of pocket over $200. We just couldn't afford it anymore so we are down to one car. My husband works out if town so he is here one week and gone one week so when he goes out of town he has to take my car leaving me without an automobile for the week. I have a full time job as well so this is such an inconvenience. Every week it's one excuse after another. We were supposed to have gotten his truck back this past Friday 9/29/23 but once again we were put off. We were told we would get it Saturday but they weren't even open. I have talked to my insurance (Progressive) about this and they have our complaints on file. I do not like to be lied to, I feel this entire business has been so unprofessional that it's unreal. We understand things happen but my goodness, enough is enough. I will be contacting the better business bureau as well. This has been a total nightmare.

It’s been months and if I don’t contact them they don’t contact me. What’s it been six months to finish my vehicle. Now the new head light they put in at the Vineland Nj store is only turning on when you start the car but dosent turn on at night. Acura ILX was left with glass inside has been promised several times made me come out of pocket for additional rental car fees. Just a Shame.

Leo the manager is a fan of lying & defrauding elderly customers. Pls contact us for the police report. Pls save your money from these people if you value it.

At the recommendation of Geico I took my vehicle to Caliber Collision 8/22 for a post accident collision estimate. I’m inclined to disclose an interaction/conversation I had with one of the employees that was extremely offensive and combative (John in Sarasota off Cattleman Rd. The entire experience is extremely disappointing. The Calibur repair process was explained to me… free estimates, step-by-step communication & on-time delivery. Unfortunately, my experience was the polar opposite! 8/22 dropped off Jeep & consulted with John regarding damage and he stated I would be getting a lot of text messages from them updating me througout the entire process. I have explained that the following day I was supposed to move to Tennessee so it’s very important to know an ETA as soon as they know, etc. As it’s possible, I would have to stay elsewhere while my vehicle is being fixed. Also explained if there was time constraints back ordered parts, etc. the sooner I need that information the better as I may need to bring it elsewhere. He assured me I would know for sure in 24 hours & that usually it takes a couple of weeks. 8/23 @4:30 had not heard from Caliber collision, so I called asking if John was available to update. The gentleman looked in the computer and said “don’t quote me on this, but it looks like some of your parts aren’t available until 9/15”. Then placed me on hold while he retrieved John I was on hold for 3-4 minutes and then the call dropped. I called back. A lady answered told me John was unavailable and that he would call me back. I never received a call. 8/22 @5pm I still have not heard anything from caliber no paperwork, no information whatsoever not even a requisition number. I called and asked for John . John gets on the phone and immediately starts yelling at me…” I told you you’re going to have to give me some time this is going to take a lot of work. There’s a lot of damage and you need to understand this and you need to be patient. I said, whoa, whoa hang on a minute, and he continued yelling over me and would not let me interject. He said you are not letting me finish I’m trying to tell you something and you are going to have to be patient and as I already= told you I’m not the one who wrecked his car and this car has so much damage. It needs a lot more than a bumper and possibly rails. Anyway, he continues to go on and finally I said excuse me, what are you talking about? We have not talked about anything. I have no idea what you’re e talking about. He says oh, really, you don’t remember our conversion from this morning. We had a conversation and I explained every bit of This to you and hear you are calling back” he continues. Again I tried to tell him but he was so angry. I finally raised my voice saying “we have not spoken” and I have no idea what you’re talking about. Then pauses and asks me what my phone number was, I told him & he replied “oh I guess you’re not the one I’ve sending texts to & spoke with this morning, somebody put entered the wrong phone number. He chuckles and says well I need to figure out who I was texting and talking to then chuckles again and continues to say well I’ll update your phone number. Then he proceeds to say there is a lot of damage to the vehicle and waiting on the rails machine to check the damage of the railing system. He acted like nothing had happened & wasn’t screaming at me a few seconds prior. He said I need to find out who put the wrong information in and whom I’ve been speaking to. I said well can you tell me what information you had and told someone else? He said parts are on back ordered and probably be done in three weeks. I reiterated my situation and said that it was crucial to know as soon as he had the information because I may need to send it somewhere else. He said he understood, and assured me once again, I would hear from him the next day as the machine should be there to complete. The estimate & should know the exact date, Friday 8/23. That said, I got off the phone in tears. I’m paying out of pocket for a rental car from the on site enterprise. It’s appalling, inhumane and this stressful situation now magnified tenfold. How am I to trust this company, when I am in tears from the beginning? That said 3 days pass with no communication whatsoever until receiving a text 11/26. 11/26 text “good afternoon, the estimate is 98% complete, we are at $11,456.00, i have sent this to geico for review as it is close to the total loss threshold, i will reach out as soon as i have an answer john with caliber” 8/31/23 I have not heard anything else at this point

Unfortunately, I have to give the Caliber Collison on Gunn Highway 1 star. While the cosmetic work done on my car was good the fact that I had approximately $100 worth of change and miscellaneous items stolen from inside my car during the 3 weeks it was there makes this a place I will never return to. I strongly encourage anyone that reads this to either avoid this place or at the very least remove all items from within your car. And before the “Response from owner” is posted. Don’t bother. Don’t bother to apologize for the inconvenience or ask me to email or call with my concerns. It’s trite. The fact is I did report this and nothing was done. A manager offered to buy my a tank of gas next time I’m around the shop. So, I’m supposed to come back with my hat in my hand and ask for scraps kind sir? No thanks. While this would be something one could possibly except out of a shop in Drew Park, I wasn’t expecting it from this place. For that I take full responsibility and as far as I’m concerned that was the cost of the lesson to never do business with you again. It is a person's responsibilty to inform the community when something like this happens. Caveat Emptor (Buyer Beware)

Yesterday I drove to Caliber in Southport, NC to obtain an estimate. I was told to make an appointment by the young twit I followed in whom was carrying a tray of coffees. Said they were short handed….really? If this is indicative of customer service DO NOT GO HERE.

May 3rd. 2023 dropped car off told us it would be a week. Went to pick up car on May 11th. 2023. They said car was done. Took car home and seen that the bumper was not put on properly and the taillight was excused, and it looked worst then before we got into the accident. Also, the paint did not match the rest of the car. The car is grey, and the bumper is green, gray. Took the car back. They said they would fix it. Called to see the status of the car. Brian the manager told me they had a problem and got some kind of glue on the right rear quarter panel, and they have to paint it also due to their mistake. They called said to pick up the car on May 19th. 2023. We inspected the car before taking it and once again the paint did not match. The bumper was still not the right color. We also noticed that the interior trim panel was all scratched up. Confronted Brian the manager and he said he would look into it. He got back to me and said the interior panel would cost $350.00 and he said he would speak to his employee about the scratches, and they said they never touched it. But in order to paint the right rear panel they damaged they had to take the window out. In order to get the window out you have to take the interior panel off to get to the window out. Manager said it's a hard paint to match and that all car bumpers are different colors than the car itself. I knew this was not correct. We left the car again for the fourth time. He said he would blend it so it would match. We picked the car up on May 31st. 2023. Brain the manager said car good to go, we had to bring the car back again on June 5th., 2023 letting them know that there was overspray on the whole entire car. Brian the manager said he would take care of it. Picked the car up on June 6th. 2023. on June 8th. 2023 when the sun came out, we could see that the paint does still not match and that there is still a lot of overspray on the car. When they took the overspray off, they used buffer, and in the sunlight, we could see the car looked like a swirling ice cream cone. We did not take it back to them again, for that would have been the fifth time. Called the adjuster at AAA, they spoke to him, and he said there was nothing else he could do. Adjuster sent us to another shop, and they took care of this for us, matching the paint color and replacing the inner panel that Caliber scratched up. I would not recommend this shop to anyone. A simple bumper replacement and taillight replacement turned into a nightmare. A three-day repair turned into over a month-long nightmare.