Caliber CollisionReviews of calibercollision.com

They mistreat disabled people by putting them out of work and hurting their families. Boycott these evil people that took over Caliber Collision and let others know as well !

Once you leave your car with Caliber Collision you are left at their mercy. No one, including the General Manager returns your calls. I left my car there on a Wednesday and was told that it should be done by next Wednesday or the absolute worse case scenario on Friday. Friday I started calling and the girl at the front desk said that the computer states it will be completed the following Tuesday. I told her that this was not acceptable!!!!!!! I asked to speak to the GM and was left on hold until my call was picked up again. The receptionist said he’s busy with an insurance company. I called later and was told the GM was busy with yet ANOTHER insurance company and she will put a message on his desk to call me back. Needless to say he never called back so I called the appraiser, it is now Friday, and he picked up and said “I told you I couldn’t promise that it would be ready Friday” not true he said he couldn’t promise Wednesday but “WORSE CASE SCENARIO” it would be ready Friday. Today is Monday and left a message for the appraiser again and waited for his call back after he was done with the current customer. This was 2 1/2 hours ago so I called back and let the receptionist know that I was sorry that the appraiser learned his work ethics from the GM. Beware everyone, Caliber Collision doesn’t give a DAMN!!!!!!!

We are still waiting for them to complete the work on our 2017 VW Tiguan, it has been around 10 months sine they were supposed to fix it and the worst thing about it, no communication at all! We paid in full for the repairs and they continue to blame VW and supply chain for not delivering the parts needed to finish the job. Unacceptable,

The person answering the phone was impolite and they did not create an estimate for me after multiple phone calls and my visit to get the estimate in their office and they lied to my insurance. I had a customer estimate done by Caliber and it was supposed to be recalculated as an insurance estimate (because they said they charge a customer versus an insurance different rates). They told me to wait for the recalculated estimate for days and advised me to cancel my appointment to fix my car with them since they said the person who estimates repairs may not get to it for a while. Then lied to my insurance that I didn't have the customer estimate done with them and that I cancelled the appointment with them. My insurance decided to use their own adjuster to get an estimate for my damages.

Not good service at all, it’s been 30 days since the shop has my vehicle, and the delivery date has been extended twice. My rental would not be covered by insurance and looks like the additional rental will be almost equal or more than the copay. With this level of service and in-consideration of the charges that the customer has to go through because of the delays caused by caliber, not sure how any one can recommend the service. Would caliber cover my extra charges for rental which is due to their delay ???

Office administrator accused me of theft because she doesn’t know how to communicate with supporting staff about insurance claims! It’s sad business are going downhill in this country because no one communicates anymore.

My experience was horrible. To begin with they had my vehicle a little over a month. Once I received my vehicle back nothing is the same , my steering wheel pulls both ways on its own, my arm rest was broken without any acknowledgement. My passenger side front window is off track, the left side of my vehicle as well as the right side are both making noise I still don't know what it could be. I currently just had to pay for another rental out of my own pocket however they did state they would reimburse me . The fact that they knew they broke my arm rest and didn't say anything just doesn't sit well with me. I also believe the wheel is off a bit . Just an overall horrible experience after already going through an accident this is even more disturbing thanks again .

I was a return customer at the Caliber Collision located on N Salisbury Blvd in Salisbury MD. However second time is not a charm. My car was damaged on the front right bumper and quarter panel; however, still drivable. On the service a small dent and broken headlight lens. The light still worked, I chose Caliber Collision for the estimate. The estimate was over 5000 dollars which cause the other person insurance company (the insurance of the person that hit my car) to consider my car a total loss. However, I chose to keep my vehicle and have it fixed. Caliber Collision refused to fix my car because they work with the insurance company. However they were not recommended by the insurance company. I was their customer. But that would be fine except they disassembled my vehicle and stated I have to pay $292 to have it reassembled so that I can drive it away from their facility to another. Nothing in the signed agreement does it state my vehicle will not be returned to me in the same condition as it was when I dropped it off for an estimate. More importantly, they never come about my vehicle every phone call to them I had to initiate. I was the customer not the insurance. Please note the insurance company recommended a different company., which would not be able to get to my car until the middle of February. A complete nightmare!!!